Job summary
Job post source
This job is directly from Wecom Fiber
Job overview
The Customer Experience Agent at Wecom Fiber is responsible for delivering exceptional customer service and ensuring a positive customer journey in the telecommunications and fiber industry.
Responsibilities and impact
The role involves responding to customer inquiries, resolving complaints, maintaining customer relationships, collaborating with internal teams, identifying upselling opportunities, documenting interactions, and assisting in customer retention strategies.
Experience and skills
The position requires a high school diploma or equivalent, customer service experience in telecommunications and fiber is preferred, strong interpersonal and communication skills, problem-solving abilities, and proficiency with CRM and customer service software.
Work environment and culture
Wecom Fiber emphasizes equal employment opportunity and non-discrimination, fostering an inclusive work environment.
Company information
Wecom Fiber operates in the telecommunications and fiber industry, focusing on delivering fiber solutions and customer satisfaction.
Job location and travel
The job is located in Phoenix, AZ.
Company overview
Wecom Fiber is a telecommunications company specializing in providing high-speed fiber optic internet services to residential and business customers. Founded 66 years ago, the company has grown by focusing on superior customer service, innovation, and quality. Based in Kingman, Arizona, Wecom Fiber offers a range of services including high-speed internet, voice, and enterprise solutions. They are actively involved in expanding internet access in underserved areas, such as the Hualapai Nation and various counties in Arizona. Wecom Fiber generates revenue through subscription services and partnerships with local governments and businesses.
How to land this job
Position your resume to highlight your customer service skills with a focus on telecommunications and fiber industry knowledge, emphasizing your ability to resolve inquiries and maintain customer satisfaction.
Emphasize communication skills, problem-solving abilities, and experience with CRM or customer service software relevant to telecommunications and fiber services.
Apply through multiple channels including Wecom Fiber's corporate website, LinkedIn, and other job boards where the position is listed to maximize your chances.
Connect with current employees in the Customer Experience division at Wecom Fiber on LinkedIn; start conversations by referencing recent company news or asking about their experience working in customer service at Wecom Fiber.
Optimize your resume for ATS by including keywords like 'customer experience,' 'telecommunications,' 'fiber services,' 'CRM systems,' and 'conflict resolution' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts for networking, saving you time and increasing your chances of success.
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