Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The IT Service Desk Technical Support role serves as the first point of contact for troubleshooting various technical issues, impacting both internal and external customers at Golden Star Technology Inc.
Responsibilities and impact
Daily tasks include diagnosing problems, coordinating software updates, building and maintaining Windows desktop images, supporting user hardware setups, and managing IT infrastructure, while also providing off-hours emergency coverage as needed.
Experience and skills
Candidates should have 2+ years of helpdesk desktop support experience, a four-year degree in Computer Science or MCSE, and preferred industry certifications such as CompTIA or Microsoft, along with strong customer service skills.
Work environment and culture
The work environment emphasizes safety and inclusivity, with a focus on maintaining a harassment-free workplace and a culture of safety and environmental protection.
Company information
Golden Star Technology Inc is involved in providing IT services, focusing on desktop support and infrastructure management, although specific achievements and history are not detailed in the description.
Job location and travel
The job is primarily performed indoors in an office, laboratory, or warehouse setting, with occasional travel requirements.
Company overview
Golden Star Technology Inc (GST) is a leading IT solutions provider specializing in delivering comprehensive technology services, including cloud computing, cybersecurity, and managed IT services. Established in 1985, GST has built a reputation for helping businesses optimize their IT infrastructure to enhance efficiency and security. The company generates revenue through consulting, implementation, and ongoing support services tailored to meet the unique needs of various industries. Noteworthy in its history, GST has consistently adapted to technological advancements, ensuring its clients benefit from the latest innovations.
How to land this job
Tailor your resume to highlight your 2+ years of Helpdesk Desktop support experience and your strong understanding of Microsoft Windows 7/10/11 and the Microsoft Office 2016 suite, as these are crucial for the IT Service Desk Technical Support role at Golden Star Technology Inc (GST).
Emphasize your troubleshooting skills, customer service experience, and ability to manage IT infrastructure, as these align closely with the duties and responsibilities outlined in the job description.
Apply through multiple platforms, including the Golden Star Technology Inc corporate website and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the IT Services division at Golden Star Technology Inc on LinkedIn to inquire about the role; potential ice breakers could include discussing the latest technology trends or asking about their experiences with recent software updates.
Optimize your resume for ATS systems by incorporating key phrases from the job description such as 'desktop support', 'incident management', and 'LAN/WAN', ensuring your resume passes initial screenings.
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