Job summary
Job post source
This job is directly from NRG Energy
Job overview
The Scheduling Escalation & Reschedule Advisor at NRG Energy manages scheduling conflicts and escalations to ensure smooth rescheduling processes, impacting customer satisfaction and operational efficiency.
Responsibilities and impact
The advisor resolves scheduling conflicts, handles escalations, coordinates rescheduling, communicates with customers via multiple channels, maintains accurate records, collaborates with departments, and suggests process improvements.
Compensation and benefits
The position offers a starting pay of $16.00/hour with paid training for 4 weeks, Sundays and one weekday off weekly, and includes standard company benefits.
Experience and skills
Candidates need previous customer service or scheduling experience, a high school diploma or equivalent, strong communication, problem-solving, multitasking skills, and proficiency with Microsoft Office and basic computer use.
Career development
NRG Energy provides programs to help employees develop skills for current and future success, fostering career growth opportunities.
Work environment and culture
NRG Energy promotes a dynamic, unified, and inclusive culture with a strong sense of belonging to enhance collaboration and business performance.
Company information
NRG Energy focuses on innovative energy and home services solutions aimed at creating a smarter, cleaner, and more connected future for customers.
Job location and travel
This is a remote position requiring a quiet, private workspace with specific technology requirements and excludes candidates from certain states.
Unique job features
The role requires specific technology setups including a high-performance computer, wired internet, USB headset and mouse, and offers paid training and flexible scheduling.
Company overview
NRG Energy is a leading integrated power company in the U.S. that produces and sells energy and energy services. They operate a diverse portfolio of natural gas, coal, oil, nuclear, wind, and solar power generation facilities. NRG makes money through the generation and sale of electricity, as well as providing energy solutions and services to residential, commercial, and industrial customers. Founded in 1989, the company has grown through strategic acquisitions and a focus on sustainability, including significant investments in renewable energy and energy efficiency technologies.
How to land this job
Tailor your resume to highlight your customer service experience, especially in fast-paced or scheduling roles, emphasizing your ability to resolve conflicts and manage escalations effectively.
Showcase your proficiency with communication tools like phone, email, chat, and text, along with your strong verbal and written communication skills as these are critical for this role.
Apply through multiple channels including NRG Energy's official careers page, LinkedIn, and other job boards to maximize your application visibility.
Connect with current employees in the scheduling or customer service divisions at NRG Energy on LinkedIn; start conversations with ice breakers such as commenting on recent company initiatives toward a cleaner energy future or asking about their experience with the company's inclusive culture.
Optimize your resume for ATS by incorporating keywords from the job description like 'scheduling conflicts,' 'escalations,' 'customer communication,' 'problem-solving,' and 'organizational skills' to pass initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.
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