Job summary
Job post source
This job is directly from Harris Computer
Job overview
The Support Analyst at Harris Computer provides application support to customers, resolving complex issues and serving as a liaison between the company and clients to ensure satisfaction.
Responsibilities and impact
The role involves handling support calls and tickets, documenting customer interactions, monitoring and resolving open tickets, collaborating with team members, and submitting bug fixes and software enhancements.
Compensation and benefits
The job offers 3 weeks' vacation, 5 personal days, comprehensive medical, dental, and vision coverage from day one, employee stock ownership, RRSP/401k matching programs, lifestyle rewards, and flexible work options.
Experience and skills
Candidates should have customer service experience, excellent listening and problem-solving skills, strong work ethic, ability to manage multiple priorities, professional attitude, willingness to learn new software, typing skills, and computer proficiency. K-12 accounting, payroll or HR experience and knowledge of fund accounting software are preferred.
Work environment and culture
The company promotes a professional and friendly attitude with a team-oriented environment, encouraging knowledge exchange and collaboration.
Company information
Harris Computer specializes in financial solutions for schools, providing software and support services to educational institutions.
Team overview
The candidate will join a cohesive support team working collaboratively through training sessions and peer interactions.
Job location and travel
This is a remote position with work hours from 8:00am to 5:00pm Eastern Time.
Unique job features
The role includes unique opportunities to work with K-12 financial software and contribute to software improvements and client satisfaction.
Company overview
Harris Computer is a leading provider of mission-critical software solutions for various public sector, healthcare, utilities, and private sector enterprises. They make money by offering specialized software products and services that enhance operational efficiency, compliance, and customer engagement for their clients. Founded in 1976, Harris has grown through strategic acquisitions and organic growth, becoming a trusted partner for organizations seeking robust and reliable software solutions.
How to land this job
Tailor your resume to highlight your experience in customer service, problem-solving, and your ability to manage support tickets and client communications effectively, as these are key responsibilities for the Support Analyst role at Harris Computer.
Emphasize your skills in using support ticketing systems, your ability to document customer interactions clearly, and any familiarity with accounting or payroll software, especially within K-12 or fund accounting environments, to align with the job's preferred qualifications.
Apply through multiple platforms such as Harris Computer's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility and chances of being noticed.
Connect with current employees in the Harris School Financial Solutions division on LinkedIn to inquire about the role and company culture; use ice breakers like commenting on recent company news, asking about their experience working remotely, or expressing your enthusiasm for supporting educational financial software.
Optimize your resume for ATS by including keywords from the job description such as 'support analyst,' 'customer service,' 'ticketing system,' 'accounting software,' and 'problem resolution' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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