Job summary
Job post source
This job is directly from Platinum Coastal Group
Job overview
The Customer Service Representative role at Platinum Coastal Group is an entry-level position focused on ensuring customer satisfaction and loyalty through effective communication and problem resolution, directly impacting the company's reputation and customer retention.
Responsibilities and impact
The representative handles customer inquiries in-store, resolves complaints, provides product information, documents interactions, follows up on issues, escalates problems, assists with orders, gathers feedback, participates in training, collaborates with team members, monitors inquiries, supports marketing, and contributes to a positive team environment.
Experience and skills
The role requires a high school diploma or equivalent (bachelor's preferred), customer service experience is advantageous, strong oral and written communication, proficiency in customer service software and CRM systems, multitasking, organizational, analytical, problem-solving skills, flexibility in schedule, and a commitment to customer satisfaction; bilingualism is a plus.
Career development
The job encourages ongoing training and development to enhance product knowledge and service skills, supporting professional growth within the company.
Work environment and culture
The company values customer satisfaction, service excellence, teamwork, positive attitude, resilience, and a fast-paced work environment with a focus on collaboration and continuous improvement.
Job location and travel
This is an on-site role requiring a Monday through Friday commute, indicating a physical workplace environment.
Unique job features
The position is distinguished by its direct impact on customer loyalty and company reputation, involvement in cross-functional collaboration, and opportunities for continuous learning and feedback integration.
Company overview
Platinum Coastal Group operates in the advertising services industry, focusing on roles such as brand management, communications, and customer service. The company appears to generate revenue by providing marketing and promotional services, likely supporting businesses in enhancing their brand visibility and customer engagement. It is actively hiring for various positions, including Brand Assistant and Communications Assistant, primarily in Austin, TX, suggesting a focus on expanding its workforce in key markets. While specific historical details are not provided, its job listings indicate a dynamic and growth-oriented organization within the advertising sector.
How to land this job
Tailor your resume to emphasize strong interpersonal and communication skills, showcasing your ability to handle customer inquiries and resolve complaints effectively, as these are core to the Customer Service Representative role at Platinum Coastal Group.
Highlight your familiarity with CRM systems and customer service software, as proficiency in these tools is essential for managing customer interactions and ensuring accurate documentation.
Apply through multiple channels including Platinum Coastal Group's corporate website and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in the customer service or client relations division at Platinum Coastal Group on LinkedIn; start conversations by complimenting their experience with the company or asking about the company culture and customer service strategies.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer satisfaction,' 'problem resolution,' 'CRM systems,' 'multitasking,' and 'communication skills' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus your time on preparing for interviews and improving your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.