Job summary
Job post source
This job is directly from Work from Home.
Job overview
The Remote Customer Support Assistant role involves providing timely and professional customer service through multiple channels to enhance customer satisfaction in a remote setting.
Responsibilities and impact
The assistant will respond to customer inquiries via email, chat, and phone, deliver personalized solutions, document interactions, collaborate with internal teams to resolve issues, and ensure high customer satisfaction.
Compensation and benefits
The position offers competitive compensation with potential performance-based incentives, flexible scheduling, 100% remote work, ongoing training, coaching, and professional development opportunities.
Experience and skills
Preferred qualifications include prior customer service or virtual support experience, excellent communication skills, strong organizational abilities, tech-savviness, and a reliable internet connection.
Career development
The job provides ongoing training, coaching, and professional development within a supportive, growth-focused team environment.
Work environment and culture
The company promotes a supportive and inclusive culture focused on growth and diversity, ensuring an inclusive environment for all team members.
Job location and travel
This is a 100% remote position with flexible scheduling options.
Unique job features
The role is distinguished by its fully remote nature, flexible scheduling, and emphasis on personalized customer support and professional growth.
Company overview
Work From Home is a company specializing in providing remote work solutions, tools, and services to support businesses and individuals in creating efficient and productive work-from-home environments. They generate revenue through software subscriptions, consulting services, and partnerships with organizations seeking to optimize remote work operations. Founded during the rise of remote work trends, the company has played a pivotal role in enabling flexible work models and fostering innovation in virtual collaboration. Their mission focuses on empowering a global workforce with seamless remote capabilities.
How to land this job
Position your resume to highlight your strong communication skills and experience in customer service, emphasizing your ability to manage inquiries via email, chat, and phone in a professional manner.
Focus on showcasing your problem-solving abilities and your skill in delivering personalized solutions tailored to customer needs, which are key for this remote customer support role.
Apply through multiple channels including Work from Home's corporate website and LinkedIn to maximize your exposure and chances of landing the position.
Connect with current employees in the customer support or virtual assistance teams at Work from Home on LinkedIn; start conversations by asking about their experience working remotely or their favorite part of the company culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'remote support,' 'CRM,' 'problem-solving,' and 'multitasking' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, saving you time and increasing your chances of success.
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