OVATION Workplace Services

Desktop Support Technician - Onsite

BERKELEY HEIGHTS, NJPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from OVATION Workplace Services

  • Job overview

    The Desktop Support Technician role involves providing local and remote desktop support to resolve hardware, software, and application issues, ensuring operational consistency within the IT Support Center.

  • Responsibilities and impact

    The technician will handle first and second level support, troubleshoot and resolve issues with Windows and Mac systems, maintain ticket updates, work with third-party vendors, perform preventative maintenance, and support network connectivity and peripheral devices.

  • Experience and skills

    Requires a Bachelor's degree or equivalent in Computer Science, CompTIA A+ or MCP certification, 18 months to 5 years of IT experience, proficiency in Windows OS, Active Directory, GPOs, Office 365, mobile device management, and strong troubleshooting and communication skills.

Company overview

OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.

How to land this job

  • Position your resume to highlight 3-5 years of hands-on experience in Windows desktop support, emphasizing your proficiency with Windows 7 through Windows 10, Microsoft Office 2010, and troubleshooting hardware and software issues as described in the job description.

  • Emphasize your certifications such as CompTIA A+ and Microsoft Certified Professional (MCP), along with your experience using Active Directory, GPOs, enterprise anti-virus solutions, and helpdesk ticketing systems to demonstrate your technical qualifications.

  • Apply through multiple channels including OVATION Workplace Services' corporate careers site and LinkedIn to maximize your exposure and chances of securing an interview for the Desktop Support Technician role.

  • Connect with IT support team members or hiring managers at OVATION Workplace Services on LinkedIn, and use ice breakers like commenting on recent company IT initiatives or asking about their experiences working on cross-shift operational consistency to start meaningful conversations.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'Windows 10,' 'Active Directory,' 'troubleshooting,' 'ticketing system,' and 'CompTIA A+,' ensuring your resume passes automated screenings.

  • Utilize Jennie Johnson's Power Apply feature to automate applications, tailor your resume for ATS, find multiple application portals, and identify LinkedIn connections to network with, allowing you to focus more on preparing for interviews and skill development.

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