Job summary
Job post source
This job is directly from SMS International Shore Operations
Job overview
The Pier Agent position at SMS International Shore Operations involves directing and assisting cruise guests with shore-side operations, ensuring a smooth and professional experience.
Responsibilities and impact
Daily responsibilities include guiding traffic in the terminal, answering guest inquiries, assisting guests with luggage and travel documents, and inputting guest information into the registration system.
Experience and skills
Candidates should have a high school diploma and at least one year of experience in a customer service or logistics environment, preferably in the travel industry, along with good communication and organizational skills.
Company information
SMS International Shore Operations specializes in providing shore-side services for cruise guests, ensuring a seamless transition between land and sea travel.
Job location and travel
Position involves working at piers and terminal locations, with flexibility required for varying hours and locations.
Company overview
SMS International Shore Operations specializes in providing comprehensive shore-side services to the cruise industry, including port agency, ground handling, and logistics solutions. They generate revenue by offering tailored services to cruise lines, ensuring smooth operations and exceptional passenger experiences. Founded in 1958, the company has a rich history of innovation and growth, establishing itself as a trusted partner in the maritime sector. Their extensive network and expertise make them a key player in the global cruise industry.
How to land this job
Position your resume to showcase your customer service experience and ability to thrive in fast-paced environments, as these are crucial for the Pier Agent role at SMS International Shore Operations.
Highlight your organizational skills and experience in logistics or travel-related industries, emphasizing your proficiency in handling guest inquiries and assisting with travel documentation.
Apply through multiple platforms including the SMS International Shore Operations corporate site and LinkedIn to maximize your exposure and chances of landing the position.
Connect with professionals in the operations division at SMS International Shore Operations on LinkedIn to gain insights about the role and express your interest. Ice breakers could include asking about their experience with the company or sharing your enthusiasm for the cruise industry.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer service,' 'logistics,' and 'guest assistance' to ensure your application is recognized during initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, identify the best application channels, and connect with relevant professionals, allowing you to focus more on your job search.
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