Job summary
Job post source
This job is directly from NPR
Job overview
The IT Service Desk Technician role at NPR involves providing essential support for technology and IT infrastructure, ensuring operational efficiency for NPR broadcasts.
Responsibilities and impact
Daily responsibilities include resolving end-user issues, diagnosing hardware and network problems, managing user accounts, and collaborating with IT teams to maintain systems and support local infrastructure.
Compensation and benefits
The hourly rate for this position ranges from $43.27 to $49.04, with access to comprehensive benefits including health, wellness, and paid time off for eligible employees.
Experience and skills
Candidates should have a minimum of 5 years of Service Desk experience, strong troubleshooting skills for PC and Mac, and familiarity with networking concepts; certifications like A+ and Network+ are desired.
Career development
Opportunities for growth may include training and mentoring junior technicians, as well as involvement in IT project management practices.
Work environment and culture
NPR promotes a collaborative and inclusive workplace culture, valuing diverse voices and ethical standards in journalism and all roles.
Company information
NPR is a mission-driven multimedia organization known for its award-winning news and music programming, partnering with public radio stations nationwide.
Team overview
The IT Operations team is responsible for supporting NPR staff technology and infrastructure, ensuring seamless operations for broadcasts.
Job location and travel
This is a hybrid role requiring at least 10 onsite days per year at the Culver City office, with remote work options available.
Application process
Interested applicants should submit their applications through NPR's career portal, including necessary documentation as specified in the job posting.
Unique job features
This temporary position offers unique opportunities to work with advanced broadcast tools and participate in a 24x7 operational environment.
Company overview
National Public Radio (NPR) is a non-profit media organization that produces and distributes news, cultural programming, and music content through radio, digital platforms, and podcasts. It generates revenue through a combination of member station dues, corporate sponsorships, individual donations, and grants. Founded in 1970, NPR has a rich history of award-winning journalism and is known for flagship programs like "Morning Edition" and "All Things Considered."
How to land this job
Tailor your resume to emphasize your extensive experience in IT support, showcasing your proficiency in troubleshooting PC and Mac systems, as well as your experience with network connectivity issues, which are crucial for the IT Service Desk Technician role at NPR.
Highlight your exceptional customer service skills and ability to work collaboratively with diverse teams, as these align with NPR's commitment to inclusion and teamwork.
Apply through various platforms including NPR's corporate site and LinkedIn to maximize your chances of being noticed for this temporary position.
Connect with current employees in NPR's IT Operations team on LinkedIn to learn more about the role and company culture; potential ice breakers could include asking about their favorite project at NPR or their insights on the organization's mission-driven approach.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'end-user support,' 'Active Directory,' and 'network troubleshooting,' to increase your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on other aspects of your job search while ensuring your applications are effectively tailored and submitted.
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