Job summary
Job post source
This job is directly from MKS Inc.
Job overview
The IT Support Analyst at MKS Inc. supports global end users by partnering with IT infrastructure teams to resolve technical issues and maintain IT assets, impacting overall IT service quality.
Responsibilities and impact
The role involves responding to support requests within service level agreements, troubleshooting and resolving issues on various devices, training users, managing asset inventory, acting as 'Smart Hands' for IT tasks, and occasional travel between local buildings.
Compensation and benefits
The salary range is $65,000 to $85,000 annually with eligibility for a discretionary bonus. Benefits include health insurance, 401(k) with company match, life and disability insurance, paid holidays, sick time, vacation, parental leave, adoption assistance, and tuition reimbursement.
Experience and skills
Candidates need an associate's degree or equivalent experience with 4+ years in onsite IT support, strong customer service skills, experience with Windows 10/11, Office 365, Autopilot, Intune, Azure, and ticketing systems like ServiceNow. Preferred skills include Dell hardware support, Active Directory, rack hardware repair, MacOS/Linux support, and production environment experience.
Team overview
The analyst reports to the Senior IT Manager of Field Services Americas and collaborates with various IT infrastructure teams.
Job location and travel
The job requires up to 10% travel between local buildings and may involve on-call work outside normal hours.
Unique job features
The role includes physical demands such as lifting up to 50 lbs, using hand tools, and flexibility to work outside normal hours, distinguishing it from typical desk-based IT support roles.
Company overview
MKS Instruments, Inc. is a global provider of instruments, subsystems, and process control solutions that measure, control, power, monitor, and analyze critical parameters of advanced manufacturing processes. They generate revenue through the sale of their high-precision instruments and integrated systems to industries such as semiconductor manufacturing, industrial technologies, life and health sciences, and research and defense. Founded in 1961, MKS has a long history of innovation and strategic acquisitions, including the notable acquisition of Newport Corporation in 2016, which expanded their product offerings and market reach.
How to land this job
Position your resume to highlight your 4+ years of onsite IT end user support experience, emphasizing your proficiency with Windows 10, Windows 11, and Office 365 in enterprise settings as well as your familiarity with Autopilot provisioning, Intune, Azure, and ServiceNow ticketing systems.
Emphasize your excellent customer service and communication skills, your ability to troubleshoot and resolve IT support requests efficiently, and your experience managing local asset inventories and providing Smart Hands support for IT infrastructure and project tasks.
Apply to the IT Support Analyst position through multiple channels including MKS Inc.'s corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current IT support team members or the Senior IT Manager of Field Services Americas on LinkedIn to inquire about the role and company culture; use ice breakers like commenting on recent IT initiatives at MKS or asking about key challenges the team is addressing.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Windows 10,' 'Office 365,' 'ServiceNow,' 'Intune,' 'Azure,' 'IT support,' and 'end user support' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.
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