Job summary
Job post source
This job is directly from Tential Solutions
Job overview
The Video Conference Analyst role at Tential Solutions focuses on managing and troubleshooting video-enabled rooms to ensure seamless live and virtual event experiences.
Responsibilities and impact
The analyst will set up, monitor, and troubleshoot video conferencing systems, collaborate with teams, and provide remote support with third-party vendors to maintain high-quality service.
Experience and skills
Requires 3-5 years of experience with video enablement support for MTR rooms, Zoom, Webex, and Crestron, strong troubleshooting skills, familiarity with ServiceNow, and excellent customer service; preferred skills include streaming production knowledge and video production equipment experience.
Work environment and culture
The company offers a supportive environment focused on innovation and exceptional service in a fast-paced setting.
Unique job features
The role involves working with cutting-edge video conferencing technologies and requires presenting complex technical features to large audiences and on camera.
Company overview
Tential Solutions is an IT company specializing in providing technical support and IT services, including help desk and technical analyst roles. The company is expanding its presence, with recent growth into the Charlotte, NC area, and has a significant workforce in Austin, TX. Tential Solutions emphasizes a productive and collaborative work environment, as evidenced by positive employee reviews highlighting the team atmosphere. The company also values diversity and inclusion, with dedicated roles focusing on these areas.
How to land this job
Position your resume to highlight your 3-5 years of experience with video conferencing platforms like MTR rooms, Zoom, Webex, and Crestron, emphasizing your troubleshooting and remote support skills.
Focus on your ability to manage high-pressure situations, multitask effectively, and deliver excellent customer service, as these are key aspects of the role.
Apply through multiple channels including Tential Solutions' corporate career site and LinkedIn to maximize your chances of being noticed for the Video Conference Analyst position.
Connect with current employees in the video enablement or IT support division at Tential Solutions on LinkedIn; open conversations by referencing recent virtual events they managed or asking about their experience with specific technologies like Crestron or ServiceNow.
Optimize your resume for ATS by incorporating keywords such as 'video enablement support,' 'troubleshooting,' 'ServiceNow ticketing,' 'MTR rooms,' 'Zoom,' and 'remote support collaboration' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, saving you valuable time and increasing your application effectiveness.
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