Job summary
Job post source
This job is directly from UNFCU
Job overview
The Product Manager for Global Cards Solutions Program Management at UNFCU leads strategic initiatives to optimize credit and debit card programs, enhancing member experience and driving portfolio growth.
Responsibilities and impact
The role involves executing initiatives across card programs, driving product enhancements, coordinating marketing and product efforts, tracking KPIs, leveraging data insights, improving member experience using CX principles, managing vendor relationships, and ensuring compliance with regulations.
Compensation and benefits
The salary range for this hybrid role in NYC is $125,000 to $160,000 annually, with compensation adjusted for geographic location; benefits are not explicitly detailed.
Experience and skills
Candidates need a bachelor's degree, 7+ years in program or card management, strong knowledge of card issuing and payments, CX principles, analytical skills, and communication abilities; PMP or similar certification and financial institution experience are preferred.
Career development
UNFCU offers professional growth opportunities and a purposeful culture focused on service excellence and member satisfaction.
Work environment and culture
UNFCU promotes a diverse, inclusive, and equal opportunity work environment with a focus on service excellence and employee fulfillment.
Company information
UNFCU is a global not-for-profit financial institution serving the UN community, committed to peace of mind, service excellence, and diversity.
Job location and travel
The position is hybrid, based in NYC, with compensation commensurate to location.
Unique job features
The role uniquely integrates member-centric design methodologies like Journey Mapping and Design Thinking to enhance cardholder experiences and supports digital adoption and loyalty initiatives.
Company overview
The United Nations Federal Credit Union (UNFCU) is a financial institution serving the UN community, including UN staff, retirees, and their families. Established in 1947, UNFCU offers a range of banking services such as savings and checking accounts, loans, mortgages, and investment products. The organization generates revenue through interest on loans, fees for services, and investment income. UNFCU is known for its commitment to social responsibility, supporting sustainable development goals and offering financial education programs to its members.
How to land this job
Position your resume to highlight your expertise in credit and debit card program management, payments infrastructure, and customer experience principles, emphasizing your ability to lead cross-functional initiatives and deliver measurable business results.
Focus your resume on showcasing your skills in project management, data-driven decision-making, and collaboration with product development, analytics, marketing, and IT teams to optimize card program performance and member satisfaction.
Apply to the Product Manager position through multiple channels including the UNFCU corporate careers page and LinkedIn to maximize your visibility and chances of selection.
Connect with current employees in UNFCU’s Global Cards Solutions or Product Management divisions on LinkedIn. Ice breakers could include asking about recent card program enhancements or expressing interest in how UNFCU integrates emerging payment technologies.
Optimize your resume for ATS by incorporating keywords from the job description such as 'card program management,' 'payments operations,' 'customer experience,' 'journey mapping,' 'data-driven insights,' and 'cross-functional collaboration' to improve your resume’s chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored resume customization, apply through multiple job portals, and identify LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and strategic job search activities.
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