Job summary
Job post source
This job is directly from MARS Company
Job overview
The Technical Support Engineer role at MARS Company involves providing Tier 2 software and hardware support for proprietary meter testing software and equipment, ensuring customer satisfaction and technical issue resolution.
Responsibilities and impact
The candidate will install, configure, and support MARS software and hardware, coordinate with sales and management on customer needs, provide training and troubleshooting, and handle customer IT interactions and inventory reporting.
Experience and skills
Requires 1 to 3 years in a computer technician environment or similar military experience, proficiency with MS Windows, MS SQL Server/Express, IIS, MS Office, computer repair, troubleshooting, and customer interaction skills; an Associate Degree or equivalent vocational training is preferred.
Work environment and culture
The role demands teamwork, initiative, multicultural sensitivity, strong interpersonal communication, multitasking ability, and a self-starter attitude focused on meeting company and customer expectations.
Company information
MARS Company develops proprietary meter testing software and test bench equipment, providing specialized technical solutions in their industry.
Job location and travel
The position requires moderate travel and involves on-site and in-house work with customers and internal teams.
Unique job features
The job includes unique responsibilities like 'soft sales' to introduce additional hardware/software to customers and requires hands-on technical support and training.
Company overview
Mars, Incorporated is a global leader in the production of confectionery, pet care, and food products. The company generates revenue through its diverse portfolio of well-known brands, including M&M's, Snickers, Pedigree, and Uncle Ben's. Established in 1911 by Frank C. Mars, the company has grown significantly over the years, maintaining a strong commitment to quality and sustainability. Mars is a privately held, family-owned business, which allows it to focus on long-term goals and investments. With a presence in over 80 countries, Mars continues to innovate and expand its offerings to meet consumer demands worldwide.
How to land this job
Tailor your resume to emphasize hands-on experience with software installation, hardware troubleshooting, and technical support, particularly with MS Windows, MS SQL Server/Express, and IIS to align with MARS Company's proprietary software requirements.
Highlight your ability to coordinate cross-departmentally with sales, electrical teams, and management to develop hardware/software plans that meet customer needs, showcasing strong communication and project coordination skills.
Apply through multiple channels including MARS Company's corporate website and LinkedIn to maximize your visibility and application reach for the Technical Support Engineer role.
Connect on LinkedIn with current employees in the software support or technical teams at MARS Company; use ice breakers like commenting on recent product launches or asking about typical challenges faced during software installations to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'software installation,' 'hardware troubleshooting,' 'MS SQL Express,' 'customer training,' and 'technical support' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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