Job summary
Job post source
This job is directly from TTEC.
Job overview
The Customer Service Representative role at TTEC involves providing exceptional customer support remotely, impacting customer satisfaction and company success.
Responsibilities and impact
The job requires answering customer communications, resolving escalated or complex issues, researching solutions, and delivering compassionate service via voice, chat, or email.
Compensation and benefits
The base wage ranges from $13.00 to $16.35 per hour, with paid time off, wellness and healthcare benefits, tuition reimbursement, and a comprehensive compensation package.
Experience and skills
Candidates need at least 6 months of customer service experience, a high school diploma or equivalent, product knowledge, computer proficiency, high-speed internet, and a quiet home workspace.
Career development
TTEC supports career growth through training to become a subject matter expert and offers a dynamic, family-friendly atmosphere for professional development.
Work environment and culture
TTEC promotes an inclusive, community-minded culture valuing diversity, employee authenticity, and a supportive, Great Place to Work® certified environment.
Company information
TTEC, founded in 1982, specializes in customer experience solutions combining humanity and technology for leading global brands.
Team overview
The candidate will report to a Team Lead and join a global team focused on delivering excellent customer experiences.
Job location and travel
This is a remote position in the USA with residency restrictions in certain states and requires a home office setup with a hardwired internet connection.
Unique job features
The role offers remote work flexibility, comprehensive training, and a supportive community with unique benefits like tuition reimbursement.
Company overview
Tri Tech Group is an Australian engineering and construction company specializing in mechanical, electrical, and plumbing (MEP) services for commercial and industrial projects. The company generates revenue by providing end-to-end solutions, including design, installation, and maintenance of building systems for sectors such as healthcare, education, and infrastructure. Founded in 1988, Tri Tech Group has built a reputation for delivering complex projects and fostering long-term client relationships. Its history includes significant contributions to major Australian developments and a focus on innovation and sustainability. Candidates should note Tri Tech’s emphasis on safety, technical expertise, and collaborative project delivery.
How to land this job
Tailor your resume to emphasize at least six months of customer service experience, highlighting your ability to handle escalated or complex customer interactions with empathy and professionalism.
Showcase your proficiency with computers, high-speed internet connectivity, and your capability to work remotely in a quiet, distraction-free environment, as these are essential for this remote role at Tri Tech Group.
Apply through multiple platforms including Tri Tech Group's official corporate website and LinkedIn to maximize your chances of being noticed by recruiters.
Network by connecting with current Customer Service Representatives and Team Leads at Tri Tech Group on LinkedIn; use ice breakers such as complimenting their dedication to customer satisfaction or asking about their experience with remote work culture.
Optimize your resume for ATS by integrating keywords from the job description like 'customer service,' 'escalated calls,' 'remote work,' 'high-speed internet,' and 'product knowledge' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate and personalize your applications across various channels, find relevant LinkedIn connections for networking, and tailor your resume for ATS, allowing you to focus more effectively on preparing for interviews and skill development.
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