Job summary
Job post source
This job is directly from Telvista
Job overview
As a Call Center Agent at Telvista, you will provide exceptional customer service, troubleshoot technical issues, and engage in sales activities, playing a crucial role in customer satisfaction and sales growth.
Responsibilities and impact
Daily responsibilities include handling inbound customer calls, resolving inquiries, promoting telecommunications products, providing technical support for devices, and adhering to company policies while continuously learning and collaborating with team members.
Compensation and benefits
The position offers a pay rate of $14.50 per hour, full-time hours, and benefits including 401(k) matching, health insurance, paid time off, and tuition reimbursement.
Experience and skills
Candidates must have a high school diploma, 12 months of customer service and sales experience, and technical training or equivalent experience; strong communication and problem-solving skills are essential.
Career development
Telvista provides opportunities for continuous learning and professional development, enabling employees to enhance their skills and advance their careers within the company.
Work environment and culture
The work culture at Telvista emphasizes employee empowerment, teamwork, and a supportive environment, with cheerful break rooms to help employees unwind.
Company information
Telvista is committed to creating a positive work environment where employees can thrive, focusing on customer service and technical support in the telecommunications industry.
Team overview
The team consists of collaborative members who share best practices and support each other to create a positive work atmosphere.
Job location and travel
The job is in-office at Telvista's location in Dallas, Texas, requiring employees to be on-site 100%.
Application process
Candidates must pass a Federal Background Check and be available to work on a flexible schedule, including weekends, as determined by Telvista.
Unique job features
This role stands out for its blend of customer service and sales responsibilities, along with a strong emphasis on technical support for various telecommunications devices.
Company overview
Telvista is a leading provider of outsourced customer service and technical support solutions, serving various industries including telecommunications, retail, and technology. They generate revenue by offering comprehensive contact center services such as inbound and outbound call handling, chat support, and social media management. Founded in 1997, Telvista has grown to operate multiple facilities across the United States and Mexico, emphasizing a commitment to delivering high-quality customer experiences through innovative technology and skilled personnel.
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