Job summary
Job post source
This job is directly from Southwest Airlines
Job overview
The Duty Supervisor at Southwest Airlines CVG manages and supports ground operations teams to ensure safe, reliable, and on-time airport operations, impacting customer satisfaction and operational efficiency.
Responsibilities and impact
The Duty Supervisor coordinates with departments to maintain on-time performance, oversees ground support, resolves customer issues, manages staffing and training compliance, ensures safety and legal compliance, and performs administrative duties related to shift and payroll management.
Compensation and benefits
The pay ranges from $34.96 to $36.39 per hour with opportunities for overtime, shift premiums, and discretionary bonuses. Benefits include free flights on Southwest, retirement savings contributions, profit sharing, competitive health insurance including for pets, and immediate health coverage options.
Experience and skills
Candidates should have broad knowledge of airline operations, leadership and management skills, customer service expertise, administrative abilities, and must be able to obtain required airport badges and a valid U.S. driver's license.
Career development
The role encourages leadership development, continuous learning, and employee engagement through Southwest Airlines' talent management practices.
Work environment and culture
Southwest Airlines promotes a stable work environment with equal opportunity, creativity, innovation, inclusion, respect, and a caring attitude both internally and externally.
Company information
Southwest Airlines is a major U.S. airline known for low-cost, reliable air travel with a strong focus on employee and customer satisfaction.
Team overview
The Duty Supervisor leads Ramp, Operations, and Customer Service Agents, fostering teamwork and performance in a dynamic airport environment.
Job location and travel
The position is based at the Cincinnati/Northern Kentucky International Airport (CVG) with shifts including early mornings, late evenings, weekends, and holidays, requiring residency in Ohio, Kentucky, or Indiana.
Application process
Applicants must be residents of Ohio, Kentucky, or Indiana and not have been interviewed unsuccessfully for this position at CVG within the last 12 months. The job posting closes on 05/29/2025.
Unique job features
The job offers unique benefits such as free flights for employees and dependents, profit sharing, and a strong emphasis on safety and operational excellence in a dynamic airport setting.
Company overview
Southwest Airlines is a major U.S. airline known for its low-cost, no-frills approach to air travel, operating one of the largest domestic flight networks in the country. The company generates revenue primarily through ticket sales, ancillary fees, and its Rapid Rewards loyalty program, while maintaining a unique open-seating policy and a reputation for customer-friendly service. Founded in 1967 and headquartered in Dallas, Texas, Southwest has a history of industry innovation, such as the introduction of the point-to-point route system and a focus on operational efficiency. The airline is consistently recognized for its strong corporate culture, employee engagement, and emphasis on diversity and inclusion. Candidates should be aware of Southwest's commitment to hospitality, teamwork, and its distinctive "LUV" brand identity.
How to land this job
Tailor your resume to emphasize leadership skills, experience in airline ground operations, and the ability to manage dynamic teams and complex airport environments, as these are central to the Duty Supervisor role at Southwest Airlines CVG.
Highlight your communication skills, problem-solving abilities, and experience in coordinating multiple departments to ensure on-time performance and customer satisfaction, reflecting the job's core responsibilities.
Apply through multiple channels including the Southwest Airlines Career Page corporate site and LinkedIn to maximize your application visibility and reach.
Connect with current Southwest Airlines employees in the Ground Operations or leadership divisions on LinkedIn; start conversations by complimenting recent company initiatives or asking about their experience managing airport operations at CVG.
Optimize your resume for ATS by incorporating keywords such as 'ground operations,' 'team leadership,' 'safety compliance,' 'customer service,' and 'performance management' to ensure it passes initial screenings effectively.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, saving you valuable time and increasing your chances of landing the Duty Supervisor position.
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