Job summary
Job post source
This job is directly from Tata Consultancy Services
Job overview
The Support Executive role at Tata Consultancy Services involves providing technical support and troubleshooting for Windows and Mac systems, ensuring smooth IT operations and user satisfaction.
Responsibilities and impact
The candidate will diagnose and resolve hardware and software issues, manage assets using ServiceNow, escalate unresolved problems, document technical knowledge, and maintain client relationships.
Compensation and benefits
The salary range is $70,000 to $75,000 per year. No additional benefits are specified in the description.
Experience and skills
Requires 6-8 years of technical experience with Windows and Mac systems, proficiency in troubleshooting, experience with ITSM tools like ServiceNow, strong problem-solving and communication skills, and customer service abilities.
Company overview
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. They generate revenue through a diverse portfolio, including software development, infrastructure services, and business process outsourcing. Founded in 1968, TCS is a subsidiary of the Tata Group, one of India's largest and oldest conglomerates. The company is known for its innovation, robust delivery model, and extensive global presence, serving clients across various industries.
How to land this job
Tailor your resume to highlight your 6-8 years of technical experience with Windows and Mac hardware and software troubleshooting, emphasizing your hands-on support skills and familiarity with VPN and wireless network configurations involving Zscaler.
Showcase your proficiency with ITSM tools like ServiceNow, focusing on asset management, ticket logging, and escalation processes, as these are critical to the Support Executive role at Tata Consultancy Services.
Apply through multiple channels including Tata Consultancy Services' official career site and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the IT support or EUC/Desktop Engineering divisions at Tata Consultancy Services on LinkedIn; use ice breakers such as commenting on recent company tech initiatives or asking about their experience with ServiceNow and network troubleshooting.
Optimize your resume for ATS by incorporating keywords from the job description like 'technical support,' 'Windows and Mac troubleshooting,' 'ServiceNow,' 'VPN,' 'Zscaler,' and 'customer service' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through various platforms, and identifying relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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