Job summary
Job post source
This job is directly from Behavioral Innovations
Job overview
The Patient Coordinator at Behavioral Innovations supports families through the diagnostic process for children with autism, ensuring a smooth patient journey from initial contact to diagnosis and next steps, contributing to the company's mission of providing compassionate behavioral healthcare.
Responsibilities and impact
The role involves managing patient scheduling, verifying documents and insurance, maintaining communication with families and providers, documenting client information, and coordinating the transition of diagnosed clients to the ABA intake team, all while upholding confidentiality and company standards.
Compensation and benefits
The position offers an hourly wage between $20.00 and $21.00 depending on experience, medical, vision, dental, and supplemental insurance, wellbeing programs, employee assistance programs, daily pay access, referral bonuses, employee recognition, and ongoing professional development opportunities.
Experience and skills
Candidates should have experience in mental health or healthcare office roles such as coordinator or front desk staff, skills in intake, scheduling, and call handling, proficiency with Salesforce and EMR systems preferred, and strong customer service, organizational, and communication skills.
Career development
Behavioral Innovations provides ongoing training and professional development, with career advancement opportunities within a rapidly growing and nationally recognized company.
Work environment and culture
The company culture emphasizes collaboration, integrity, compassion, face-to-face teamwork, and a supportive environment focused on ethical standards and compassionate care, recognized by multiple industry awards.
Company information
Behavioral Innovations is a 25-year-old healthcare company specializing in ABA therapy for children with autism, operating over 90 locations across several states, recognized as a fast-growing private company and industry leader.
Team overview
The Patient Coordinator will join a mission-driven, collaborative team focused on delivering high-quality care and supporting families through the diagnostic and treatment process.
Job location and travel
The job is based at the corporate home office in Addison, TX, with initial onsite work required for 90 days and potential transition to a hybrid work model based on performance.
Unique job features
The role offers a unique opportunity to impact families' lives through personalized patient coordination in a fast-growing, award-winning behavioral healthcare company with a strong values-driven mission.
Company overview
Behavioral Innovations is a leading provider of Applied Behavior Analysis (ABA) therapy for children with Autism Spectrum Disorder (ASD). They make money by offering personalized therapy programs, including one-on-one sessions, group therapy, and social skills training, typically funded through insurance and private pay. Founded in 2000, the company has grown significantly, expanding its network of clinics across multiple states, and is known for its evidence-based practices and commitment to improving the lives of children with autism.
How to land this job
Tailor your resume to emphasize your experience in healthcare or mental health office roles, particularly in front desk coordination, patient intake, scheduling, and customer service, aligning with Behavioral Innovations' focus on compassionate patient interaction.
Highlight proficiency with tools like Salesforce and Electronic Medical Records (EMR) systems, as well as your ability to manage multiple communication channels such as phone, email, chat, and text to support families effectively.
Apply through multiple platforms including Behavioral Innovations' corporate website, LinkedIn job postings, and other healthcare job boards to maximize your application visibility.
Connect with current Behavioral Innovations employees in patient services or intake coordination on LinkedIn; use ice breakers like commenting on their recent company achievements or asking about their experience with the patient journey to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient coordinator,' 'customer service,' 'insurance verification,' 'scheduling,' 'Salesforce,' and 'EMR' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate multi-channel applications, tailor your resume for ATS, and identify relevant LinkedIn connections, freeing you to focus on preparing for interviews and networking effectively.
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