DXC Consulting & Engineering Services

Sr Assistant Help Desk Tech (Puerto Rico, Remote)

REMOTEPosted 23 days ago

Job summary

  • Job post source

    This job is directly from DXC Consulting & Engineering Services

  • Job overview

    The Sr Assistant Help Desk Tech role at DXC Consulting & Engineering Services involves providing technical support and resolving customer inquiries remotely for Puerto Rico residents, ensuring customer satisfaction and timely problem resolution.

  • Responsibilities and impact

    The job requires answering help desk calls, assisting customers with software and hardware issues, escalating complex problems, tracking inquiries in a problem management database, and prioritizing customer problems to resolve them effectively.

  • Experience and skills

    Candidates need a high school diploma or GED, preferably with technical training and at least two years of technical or customer support experience, along with good communication, organizational, analytical, and teamwork skills.

  • Work environment and culture

    The company promotes an inclusive environment with a flexible work model prioritizing in-person collaboration while supporting wellbeing and individual work styles, with remote work available for Puerto Rico residents.

  • Company information

    DXC Technology is a company committed to diversity and equal opportunity, adhering to U.S. government regulations and providing access to federal and state employment postings.

  • Job location and travel

    The position is remote but restricted to residents of Puerto Rico, with possible irregular shift hours.

  • Application process

    Applicants must comply with U.S. government export regulations and can request disability accommodations via email; DXC warns against recruitment fraud and does not request payments or equipment purchases during hiring.

  • Unique job features

    The job is distinguished by its remote work option specifically for Puerto Rico residents and compliance with strict U.S. government export regulations including ITAR.

Company overview

DXC Consulting & Engineering Services is a division of DXC Technology, a global leader in IT services and consulting. The company specializes in providing innovative solutions in digital transformation, IT modernization, cloud services, and engineering consulting to help businesses optimize operations and drive growth. DXC generates revenue by offering tailored technology services, software solutions, and long-term consulting engagements across various industries, including healthcare, finance, and manufacturing. Founded in 2017 through the merger of CSC and HPE's Enterprise Services, DXC has a strong legacy of technological expertise and a global presence, making it a key player in the IT consulting sector. Candidates should note DXC's emphasis on innovation, customer-centric solutions, and its commitment to fostering a collaborative and inclusive work environment.

How to land this job

  • Tailor your resume to highlight your experience in technical support, especially your ability to resolve hardware and software issues and follow escalation procedures as described in the job listing.

  • Emphasize your customer service skills, communication abilities, and organizational talents, as these are key for managing help desk inquiries and ensuring timely resolution.

  • Apply through multiple channels like the DXC Technology corporate careers page and LinkedIn to maximize your application visibility for the Sr Assistant Help Desk Tech role.

  • Connect with current DXC Consulting & Engineering Services help desk or technical support team members on LinkedIn; start conversations with ice breakers such as asking about their experience working remotely in Puerto Rico or inquiring about team dynamics during irregular shifts.

  • Optimize your resume for ATS by including keywords from the job description like 'technical support,' 'help desk,' 'problem management,' 'escalation process,' and 'customer inquiries' to ensure your resume passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, freeing up your time to prepare effectively for interviews and improve your skills.

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