Job summary
Job post source
This job is directly from Serenity Healthcare
Job overview
The Customer Service Manager at Serenity Healthcare leads customer education on treatment options and delivers exceptional customer care to support the company's growth in healthcare.
Responsibilities and impact
The role involves educating customers on FDA approved treatments, overcoming objections, promoting treatment options, fostering a positive environment for staff and patients, and assisting in various roles as needed.
Compensation and benefits
The position offers great benefits including 90% coverage of healthcare premiums (medical, dental, vision), 20 days of paid time off annually including holidays, and mentorship for career growth.
Experience and skills
Candidates need a high school degree or GED, at least 3 years of experience in a fast-paced customer-facing role, strong customer service focus, and ability to connect and influence customers positively.
Career development
Opportunities include launching a healthcare career with a rapidly growing company and receiving mentorship and guidance for impactful professional growth.
Work environment and culture
The company culture emphasizes rapid growth, impactful healthcare technology, and a supportive environment for both staff and patients.
Company information
Serenity Healthcare is a leader in healthcare technology, growing over 130% annually for 7 years, using advanced medical devices and evidence-based research to provide long-term patient success.
Job location and travel
The job is clinic-based, implying an in-person work environment focused on patient and customer interaction.
Unique job features
The role offers unique opportunities to work with revolutionary healthcare technology and be part of a company with proven growth and patient success.
Company overview
Serenity Healthcare is a leading provider of comprehensive healthcare services, specializing in both primary and specialty care. They generate revenue through patient consultations, medical procedures, and partnerships with insurance companies. Founded in 1998, Serenity Healthcare has grown to include numerous clinics and hospitals across the country, emphasizing patient-centered care and innovative medical treatments. Their commitment to integrating advanced technology and personalized care has established them as a trusted name in the healthcare industry.
How to land this job
Tailor your resume to highlight your customer service experience in fast-paced environments, emphasizing your ability to build rapport and educate customers effectively, as these are key for the Customer Service Manager role at Serenity Healthcare.
Focus on showcasing your communication skills and your ability to overcome objections, as well as your passion for helping others improve their lives, which aligns with Serenity's mission and job requirements.
Apply through multiple channels including Serenity Healthcare’s corporate website and LinkedIn to maximize your exposure and chances of being noticed for this role.
Connect with current employees in the customer service or clinic divisions at Serenity Healthcare on LinkedIn; start conversations by complimenting their recent posts about patient success stories or asking for advice on succeeding in the healthcare technology sector.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'education,' 'FDA approved treatments,' 'patient care,' and 'fast-paced environment' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and to identify and engage with relevant Serenity Healthcare contacts on LinkedIn, allowing you to focus more on preparing for interviews and networking.
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