Job summary
Job post source
This job is directly from BD
Job overview
The Lead Field Service Technician at BD provides post-sale technical support through onsite engagements, ensuring optimal equipment performance and exceptional customer service with extensive travel.
Responsibilities and impact
The technician leads projects, supports customers onsite and via phone, performs maintenance, troubleshooting, installations, and upgrades, ensures documentation quality, and manages logistics to minimize downtime.
Compensation and benefits
The position offers an hourly wage ranging from $27.80 to $43.20, with a competitive compensation and benefits package including health insurance and recognition programs.
Experience and skills
Candidates need 3-5 years of field service experience or equivalent, strong computer and troubleshooting skills, a valid driver's license, and excellent communication; biomedical or healthcare experience is preferred.
Career development
BD supports learning and growth opportunities, encouraging employees to develop skills and advance within the company.
Work environment and culture
BD values a culture of collaboration, innovation, accountability, and diversity, with an emphasis on onsite teamwork and work-life balance.
Company information
BD is a leading global medical technology company focused on advancing health through innovative MedTech products and solutions.
Job location and travel
The job is based in San Diego, CA, with 100% travel required to customer sites and a field-based work environment.
Unique job features
The role involves high travel, hands-on technical work with medical devices, and requires weekend and overtime hours, emphasizing customer satisfaction and technical excellence.
Company overview
BD, also known as Becton, Dickinson and Company, is a global medical technology firm that develops, manufactures, and sells medical devices, instrument systems, and reagents. They generate revenue through the sale of products in three segments: BD Medical, BD Life Sciences, and BD Interventional, catering to healthcare institutions, life science researchers, clinical laboratories, and the pharmaceutical industry. Founded in 1897, BD has a long history of innovation, including the development of the first insulin syringe and pioneering work in safety-engineered medical devices.
How to land this job
Tailor your resume to emphasize your leadership experience in field service roles, highlighting your ability to lead projects and manage customer communications effectively, as these are key responsibilities for the Lead Field Service Technician at BD.
Showcase your technical proficiency with medical devices, software troubleshooting, preventive maintenance, calibration, and complex equipment installations to align with the job’s technical demands.
Apply through multiple platforms including BD’s corporate careers site and LinkedIn to maximize your exposure and increase your chances of securing the role.
Connect on LinkedIn with current BD Field Service Technicians or team members in the relevant division; start your message with ice breakers such as commenting on BD’s commitment to advancing healthcare technology or asking about their experience with the travel demands of the role.
Optimize your resume for ATS by incorporating specific keywords from the job description such as 'field service technician,' 'preventive maintenance,' 'calibration,' 'customer support,' 'equipment troubleshooting,' and 'project leadership' to ensure it passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate the application process, tailor your resume for ATS, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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