Job summary
Job post source
This job is directly from Road Runner Sports
Job overview
The Remote Customer Service Representative at Road Runner Sports handles inbound calls to sell fitness products and services, aiming to create satisfied, loyal customers.
Responsibilities and impact
The role involves resolving customer concerns promptly, meeting sales goals, making product recommendations, and promoting VIP perks while providing excellent customer service.
Compensation and benefits
The position offers $19.00/hr including base pay and bonuses, work from home flexibility, and up to 60% discounts on products.
Experience and skills
Candidates should have customer service or sales experience in a high volume call center, a home office setup with a Windows PC and high-speed internet, remote work experience, strong listening and computer skills, and a positive, self-motivated attitude.
Work environment and culture
The company promotes a fun, casual work from home environment with values emphasizing being different, teamwork, health, and activity.
Company information
Road Runner Sports is a 40+ year old company with 47 stores nationwide, recognized as the 2023 Footwear Retailer of the Year, focused on running and walking products.
Job location and travel
This is a remote, work from home position requiring a Windows-based PC or laptop and high-speed internet.
Application process
Applicants are encouraged to apply directly on the Road Runner Sports career page and may undergo a background check before hiring.
Unique job features
The job offers unique perks like significant product discounts and the chance to educate customers on fitness products while working remotely.
Company overview
Road Runner Sports is a leading retailer specializing in running gear, including shoes, apparel, and accessories. Founded in 1983 by Mike Gotfredson, the company has grown to become the world's largest running and walking store, offering a wide range of products from top brands. They make money through both online and brick-and-mortar sales, as well as their VIP Family program, which provides members with exclusive discounts and benefits. Road Runner Sports is known for its exceptional customer service and custom fitting process, ensuring that runners find the perfect gear for their needs.
How to land this job
Tailor your resume to highlight your customer service and sales experience, especially in high-volume call center environments, showcasing your ability to meet sales goals and resolve customer concerns efficiently.
Emphasize your comfort and experience with remote work setups, including proficiency with Windows-based PCs, internet navigation, and basic retail math, as these are critical for this work-from-home role.
Apply through multiple channels such as Road Runner Sports' official career page and LinkedIn to maximize your application visibility and increase your chances of being contacted.
Connect on LinkedIn with current Customer Service Representatives or team members in the sales division at Road Runner Sports; start conversations by asking about their favorite product to sell or how they stay motivated working remotely.
Optimize your resume for ATS by including keywords like 'customer service,' 'inbound sales,' 'remote work,' 'goal-oriented,' and 'technical knowledge' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple sites, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, saving you time and increasing your chances of landing the job.
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