Job summary
Job post source
This job is directly from TherapyNotes, LLC
Job overview
The Customer Support Representative at TherapyNotes, LLC provides technical and business software training and support to behavioral health professionals, enhancing customer experience and software utilization.
Responsibilities and impact
The role involves training customers on TherapyNotes software, handling inbound calls and emails, maintaining support documentation, ensuring accuracy, and staying knowledgeable about software features.
Compensation and benefits
The position offers a competitive salary of $50,000 per year, overtime opportunities, employer-provided medical, dental, vision, life, and disability insurance, a retirement plan with company contribution, annual profit sharing and bonuses, a personal development budget, and a collaborative work environment with comprehensive onboarding and mentorship.
Experience and skills
Candidates need 5+ years in customer service, 2+ years in high-volume call center or phone support, 2+ years remote work experience, strong technical problem-solving, excellent communication skills, and the ability to manage stressful situations and time effectively; experience with help desk software is a plus.
Career development
TherapyNotes offers personal development and training budgets, extensive onboarding, and a comprehensive mentorship program to support professional growth.
Work environment and culture
The company culture is collaborative, innovative, and supportive, emphasizing continuous learning, problem-solving, and adapting to healthcare technology trends.
Company information
TherapyNotes, LLC is a national leader in behavioral health practice management and EHR software, providing SaaS solutions that integrate scheduling, records, billing, and claims management for mental health professionals.
Team overview
The candidate will join a dedicated team of software support representatives working both remotely and onsite in Horsham, PA, collaborating closely with the entire TherapyNotes business team.
Job location and travel
The job is based in TherapyNotes' corporate office in Horsham, PA, with options for remote work and flexible hours including some nights and weekends.
Unique job features
This role offers a fast-paced, inside customer support position with extensive training, mentorship, and opportunities to impact behavioral health software usability and customer satisfaction.
Company overview
TherapyNotes is a leading provider of practice management software specifically designed for behavioral health professionals. The company offers an all-in-one solution that includes electronic health records (EHR), scheduling, billing, and telehealth services, enabling practitioners to streamline their workflows and improve patient care. Founded in 2010, TherapyNotes has grown rapidly by focusing on user-friendly, secure, and compliant software that meets the unique needs of mental health practices. Their revenue model is subscription-based, charging clients a monthly fee for access to their comprehensive suite of tools.
How to land this job
Position your resume to highlight your 5+ years of customer service experience and 2+ years in high-volume call center or phone support roles, emphasizing your ability to manage complex customer interactions effectively.
Focus on showcasing your technical problem-solving skills, proficiency with multichannel customer support software, and experience working remotely, as these are critical for the Customer Support Representative role at TherapyNotes.
Apply through multiple platforms including TherapyNotes' corporate careers page, LinkedIn, and other job boards where TherapyNotes listings appear to maximize your chances of consideration.
Connect with current TherapyNotes Customer Success Representatives or team members on LinkedIn; start conversations by referencing recent company news, expressing enthusiasm for their software's impact on behavioral health, or asking for advice on succeeding in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support,' 'technical problem-solving,' 'multichannel support,' 'remote work,' and 'behavioral health software' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job posting sites, and discover LinkedIn contacts to network with, freeing up your time to prepare for interviews and enhance your skills.
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