Job summary
Job post source
This job is directly from Liberty Consulting and Management
Job overview
The Customer Support Representative will engage with local customers in Manhattan to present telecommunication and internet options, aiming to enhance community access to these services.
Responsibilities and impact
Daily tasks include providing superior customer support, qualifying customers for products, using a POS system for enrollment, maintaining confidentiality, adhering to company standards, and preparing progress reports.
Experience and skills
Candidates should have at least one year of customer service or sales experience, excellent communication skills, a solution-oriented mindset, and familiarity with CRM software.
Work environment and culture
The company values forward-thinking individuals who are self-manageable and eager to make a community impact while learning in a dynamic team environment.
Company information
Liberty Consulting and Management focuses on providing telecommunication and internet solutions to enhance community connectivity and security.
Job location and travel
The position is based in the Manhattan area, serving local customers.
Company overview
Liberty Consulting and Management specializes in providing strategic consulting and management services to businesses across various industries. They generate revenue through client engagements, offering tailored solutions in areas such as business strategy, operational efficiency, and financial management. Founded in 2005, the company has built a reputation for delivering high-impact results and fostering long-term client relationships. Notably, Liberty Consulting and Management has expanded its services globally, establishing a presence in key markets around the world.
How to land this job
Tailor your resume to highlight your customer service experience, particularly any roles where you exceeded goals in fast-paced environments, as this aligns with Liberty Consulting and Management's expectations.
Emphasize your communication skills and emotional intelligence, showcasing any instances where your caring demeanor made a significant impact on customer satisfaction.
Detail your experience with CRM software and any POS systems, as technical proficiency is crucial for this role.
Apply through multiple channels, including Liberty Consulting and Management's corporate site and LinkedIn, to maximize your visibility and chances of landing an interview.
Connect with professionals in the customer support division at Liberty Consulting and Management on LinkedIn to inquire about the role and express your interest in their community impact initiatives.
Use ice breakers such as asking about their experience with the company culture or discussing recent projects that have positively impacted the local community.
Optimize your resume for ATS by including keywords from the job description such as 'customer support,' 'CRM software,' and 'enrollment process' to ensure it passes initial screenings effectively.
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