Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Senior IT Support Analyst at Epicor is responsible for monitoring and supporting complex server environments to optimize system performance and automate issue resolution.
Responsibilities and impact
The role involves providing support for Microsoft Windows, Terminal Services, databases, and applications, monitoring servers with tools like SolarWinds, implementing automation for self-repair, troubleshooting network and VPN issues, and ensuring optimal virtualized server performance.
Compensation and benefits
The salary range is $60,000 to $170,000 USD, with comprehensive health and wellness benefits, career development opportunities including LinkedIn Learning and mentoring, internal mobility, work-life balance policies, and global mobility support.
Experience and skills
Candidates should have at least 8 years of experience with complex server environments, expertise in Microsoft Windows Server, virtualization, Terminal Services, SolarWinds, automation tools, strong communication, and problem-solving skills; advanced network security and VPN troubleshooting are preferred.
Career development
Epicor offers mentorship, continuous training, internal mobility with 25% of positions filled internally, LinkedIn Learning licenses, and a mentoring program to support career growth.
Work environment and culture
Epicor promotes an inclusive, diverse, and global workplace culture focused on innovation, partnership, and mutual support, encouraging employees to bring their authentic selves to work.
Company information
Epicor is a global company with 5,000 employees focused on data, AI, and ERP solutions to enhance business resilience and supply chains worldwide.
Unique job features
The role emphasizes automation-driven IT operations and proactive system monitoring to reduce manual troubleshooting and improve system reliability.
Company overview
Epicor is a global software company that specializes in providing enterprise resource planning (ERP) solutions tailored to specific industries, including manufacturing, distribution, retail, and services. The company generates revenue by offering comprehensive software solutions that help businesses streamline operations, enhance productivity, and improve customer service. Founded in 1972, Epicor has a long history of innovation and growth, having expanded its product offerings through strategic acquisitions and continuous development. The company is known for its commitment to delivering industry-specific solutions that address the unique challenges and needs of its clients, making it a leader in the ERP market.
How to land this job
Tailor your resume to emphasize your extensive experience supporting complex server environments, particularly your expertise with Microsoft Windows Server, Terminal Services, and server virtualization technologies, as these are core to the Senior IT Support Analyst role at Epicor.
Highlight your proficiency with IT monitoring and alerting software, especially SolarWinds, Azure Monitoring, and Nagios, and your ability to implement automation that enables systems to self-repair, reducing manual intervention and improving system uptime.
Apply through multiple platforms including Epicor’s official corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed by recruiters.
Connect with current Epicor IT team members or those in the infrastructure and support divisions on LinkedIn. Use ice breakers like commenting on recent Epicor technological initiatives, asking about their experience with SolarWinds automation, or expressing enthusiasm for Epicor’s focus on proactive IT operations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Microsoft Windows Server,' 'SolarWinds,' 'automation,' 'server virtualization,' 'Terminal Services,' and 'proactive monitoring' to ensure your resume passes initial electronic screenings.
Utilize Jennie Johnson’s Power Apply feature to automate submitting tailored applications across multiple job boards and the Epicor career site, while also identifying and suggesting relevant LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and skill development.
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