University of Cincinnati

Computer User Support Specialist 1, Digital Technology Solutions

CINCINNATI, OHPosted 21 days ago

Job summary

  • Job post source

    This job is directly from University of Cincinnati

  • Job overview

    The Computer User Support Specialist 1 role involves providing user application support and developing software solutions to enhance technology-based facilities at the University of Cincinnati.

  • Responsibilities and impact

    Daily tasks include installing, configuring, and troubleshooting software applications, providing training, modifying software programs, managing databases, and ensuring system integrity.

  • Compensation and benefits

    The salary range is competitive at $45,000 - $55,000, with comprehensive insurance plans, retirement savings, paid time off, and tuition remission for employees and their dependents.

  • Experience and skills

    A Bachelor’s Degree in Computer Science or related field is required, along with four years of relevant work experience or specialized training.

  • Career development

    Opportunities for professional growth include access to training and development programs, as well as potential career advancement within the university.

  • Work environment and culture

    The work environment is office-based with no unusual physical demands, promoting a supportive and inclusive culture.

  • Company information

    The University of Cincinnati is a well-established institution known for its diverse programs and commitment to education, research, and community engagement.

  • Team overview

    The team consists of technical support specialists who collaborate to enhance user experience and maintain technology infrastructure.

  • Job location and travel

    The position is located at the Main Campus in Cincinnati, OH, with no specific travel requirements mentioned.

  • Application process

    To apply, candidates should contact Human Resources at jobs@uc.edu for questions or accommodations regarding the application process.

  • Unique job features

    Unique aspects of this role include the opportunity to work with a variety of software applications and the chance to contribute to the university's technology solutions.

Company overview

The University of Cincinnati (UC) is a public research university located in Cincinnati, Ohio, known for its comprehensive academic programs and strong emphasis on experiential learning. UC generates revenue through tuition fees, research grants, public funding, and partnerships with industry leaders. Established in 1819, it has a rich history of innovation, including the co-op education model, which integrates classroom learning with professional work experience. The university is also recognized for its contributions to various fields such as medicine, engineering, and the arts.

How to land this job

  • Position your resume to showcase your experience in user application support, emphasizing your skills in installing, configuring, and troubleshooting software applications.

  • Highlight your ability to provide training to users and your experience in evaluating and recommending software solutions that meet user needs, as these are key responsibilities of the role.

  • Don't limit your application to just the University of Cincinnati's corporate site; also apply through LinkedIn and other platforms to maximize your chances of being noticed.

  • Connect with professionals in the Digital Technology Solutions division at the University of Cincinnati on LinkedIn, and consider ice breakers like asking about their recent projects or expressing your enthusiasm for their technological initiatives.

  • Optimize your resume for ATS by including specific keywords from the job description, such as 'user application support,' 'database management systems,' and 'troubleshoot errors,' to improve your chances of passing initial screenings.

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