Job summary
Job post source
This job is directly from Verisk
Job overview
The Helpdesk Administrator I at Verisk provides Tier 1 technical support and customer service, ensuring smooth IT operations and user support within the company.
Responsibilities and impact
The role involves delivering timely technical support, troubleshooting hardware and software issues, supporting conference room technology, performing basic Active Directory tasks, maintaining device inventory, and escalating issues when necessary.
Experience and skills
Candidates should have strong knowledge of Microsoft Windows OS, Office suite, MS Teams, Dell laptops, corporate/home networks, remote support tools, A/V setups, and experience with ServiceNow or similar ticketing platforms; disaster recovery testing exposure is a plus.
Work environment and culture
Verisk values inclusivity, diversity, learning, and results, offering a supportive and flexible work environment recognized as a Great Place to Work® multiple times.
Company information
Verisk is a leading data analytics and technology partner to the global insurance industry with over 50 years of history, known for innovation and recognized as a top employer globally.
Job location and travel
This is an on-site role, implying work at a Verisk office location with possible shift-based coverage requirements.
Unique job features
The job includes unique opportunities to work with a variety of IT environments, including A/V setups and disaster recovery testing exposure.
Company overview
Verisk is a leading data analytics and risk assessment firm that provides advanced data solutions to clients in various industries, including insurance, energy, and financial services. The company generates revenue through subscription-based services, consulting, and software sales, leveraging its proprietary data and analytics platforms to offer insights and predictive analytics. Founded in 1971, Verisk has grown through strategic acquisitions and innovation, becoming a key player in helping businesses manage risk and make informed decisions.
How to land this job
Tailor your resume to highlight your experience providing Tier 1 technical support and customer service, emphasizing your skills in troubleshooting hardware, software, and A/V equipment, as this aligns directly with Verisk's Helpdesk Administrator role.
Focus on showcasing your familiarity with Microsoft Windows OS, Office suite, MS Teams, Dell laptops, and your ability to handle basic Active Directory tasks and software deployment, since these are key technical requirements in the job description.
Apply through multiple channels including Verisk's corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect with current Verisk IT support team members or those in the relevant division on LinkedIn; start conversations by referencing recent Verisk tech initiatives or asking about their experience with the Helpdesk Administrator role to build rapport.
Optimize your resume for ATS by incorporating keywords such as 'Tier 1 support,' 'Active Directory,' 'ServiceNow,' 'hardware troubleshooting,' and 'conference room technology,' ensuring your resume passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts for networking, saving you time and increasing your chances of landing the job at Verisk.
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