Job summary
Job post source
This job is from a recruiting firm hiring for a separate company based on the temporary 6-month duration and the detailed role description suggesting a client-facing support role.
Job overview
The IT Support role at InfiCare Inc. involves providing responsive, empathetic, and technically informed assistance to public sector residents and internal users, playing a critical front-line support role during a major transition phase.
Responsibilities and impact
The candidate will serve as the first point of contact for inquiries, log and categorize queries using Salesforce or Jira, collaborate with technical teams to resolve issues, minimize hold times, escalate unresolved cases, maintain clear documentation, and stay updated on tools and workflows.
Experience and skills
Applicants need experience in customer-facing technical support or contact center roles, knowledge of Salesforce or Jira, strong communication and troubleshooting skills, and the ability to work in a fast-paced environment; experience with government entities and ITIL processes is preferred.
Job location and travel
The position is onsite in San Diego, CA, with a 6-month duration, indicating a temporary engagement.
Work environment and culture
The role emphasizes a flexible and collaborative support team environment focused on service excellence and adaptability during a transition phase.
Company overview
InfiCare Inc. is a technology solutions provider specializing in IT staffing, healthcare IT, and digital transformation services. They generate revenue by offering staffing solutions, managed IT services, and consulting to various industries, including healthcare, finance, and government sectors. Founded in 2001, InfiCare has grown to become a trusted partner for many organizations by delivering tailored solutions that enhance operational efficiency and drive innovation. Their commitment to quality and customer satisfaction has established them as a reputable player in the tech industry.
How to land this job
Position your resume to highlight your experience in customer-facing technical support roles, emphasizing your ability to provide empathetic and responsive assistance in high-volume environments, as this aligns directly with InfiCare Inc.'s IT Support needs.
Emphasize your familiarity with CRM and ticketing systems such as Salesforce and Jira, along with your strong communication, troubleshooting, and active listening skills, which are critical for logging queries and collaborating with technical teams.
Apply through multiple channels including InfiCare Inc.'s corporate career site and LinkedIn job postings to maximize your application visibility and increase your chances of being noticed for this onsite role in San Diego.
Connect with professionals working in InfiCare's IT support or public sector divisions on LinkedIn to gain insights and express your interest; use ice breakers like asking about their experiences with the transition phase mentioned in the job or how they manage high-volume support effectively.
Optimize your resume for ATS by incorporating keywords such as 'customer-facing technical support,' 'Salesforce,' 'Jira,' 'ticketing systems,' 'call abandonment,' and 'service desk processes' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and discover LinkedIn connections for networking, allowing you to focus your time on preparing for interviews and skill enhancement.
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