Job summary
Job post source
This job is directly from GIG USA
Job overview
The Customer Service Associate role at GIG USA involves supporting promotional campaigns and delivering high-quality customer service to help achieve client goals.
Responsibilities and impact
The role requires representing the firm and clients professionally, generating and retaining customers, presenting promotions with product knowledge, assisting purchases, building customer relationships, and mentoring new hires.
Experience and skills
Candidates should have a pleasant and professional demeanor, be motivated, team players with strong interpersonal and presentation skills; a BA/BS is preferred but a high school diploma is required.
Career development
The company offers a training program aimed at personal and professional growth, providing opportunities to work individually and in teams to meet client goals.
Work environment and culture
GIG USA values high standards of customer service, teamwork, motivation, leadership, and a student mentality in a supportive environment.
Company information
GIG USA is one of the nation’s top direct marketing firms focused on quality customer service and client success.
Unique job features
The position includes training and mentoring responsibilities and emphasizes leadership and presentation skills as key differentiators.
Company overview
GIG USA is a dynamic company specializing in providing innovative logistics and transportation solutions across the United States. They generate revenue by offering services such as freight management, supply chain optimization, and last-mile delivery, catering to businesses seeking efficient and reliable logistics support. Founded with a focus on leveraging technology, GIG USA integrates advanced tools and data analytics to streamline operations and enhance customer experiences. Candidates should note the company's emphasis on sustainability and its commitment to adopting eco-friendly practices in the logistics industry.
How to land this job
Tailor your resume to highlight your experience in customer service, emphasizing your ability to represent a company professionally and build strong customer relationships, which aligns with GIG USA's high standards.
Focus on showcasing skills such as product knowledge, presentation, mentoring, and teamwork, as these are key responsibilities and desired qualities in the job description.
Apply through multiple channels including GIG USA's corporate careers page, LinkedIn, and other job boards where the position is posted to maximize your visibility.
Connect with current employees in the customer service or marketing divisions at GIG USA on LinkedIn; start conversations by complimenting their recent campaign or asking about their experience working on promotional projects to break the ice.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'product knowledge,' 'team player,' 'mentoring,' and 'presentation skills' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, saving you time and improving your chances of landing the role.
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