Job summary
Job post source
This job is directly from Birge & Held
Job overview
The Customer Experience Associate at Birge & Held supports multifamily communities by delivering exceptional customer service to prospective and current residents, playing a key role in fostering relationships and ensuring resident satisfaction.
Responsibilities and impact
The role involves engaging with prospects, assisting with leasing information, resolving resident concerns, collaborating with sales and leasing teams, managing leasing data, supporting community events, and handling administrative tasks to maintain seamless community operations.
Compensation and benefits
The position offers a flexible hybrid schedule, up to 20 days PTO plus holidays, paid volunteer time off, paid parental and childbirth leave, performance-based bonuses up to 10%, employee discounts, wellness programs, competitive medical, dental, vision plans, 401(k) with employer match, life insurance, disability insurance options, a monthly phone stipend, and tuition reimbursement.
Experience and skills
Candidates should have at least one year in customer service or sales, strong interpersonal and communication skills, proficiency with property management software like Onesite or Yardi, Microsoft Office, CRM tools, and a proactive, solutions-driven mindset.
Career development
Birge & Held supports career growth with a dedicated Talent Development team and tuition reimbursement, enabling skill building, role exploration, and degree pursuit.
Work environment and culture
The company values passion for people, leadership at every level, continuous learning and innovation, and fosters a collaborative environment focused on community impact and employee well-being.
Company information
Birge & Held is a multifamily housing company committed to investing in communities to transform lives, emphasizing leadership, innovation, and a positive work environment.
Team overview
The role involves collaboration with onsite and offsite sales and leasing teams integrated into the property portfolio to ensure operational success and community satisfaction.
Job location and travel
The position is based at Harvest at Kokomo in Kokomo, IN, with a flexible hybrid work schedule.
Unique job features
The job features a unique blend of customer service, community engagement, and operational responsibilities within a supportive and recognized top workplace environment.
Company overview
Birge & Held is a national private equity real estate investment firm headquartered in Indianapolis, Indiana. Founded in 2008, the company specializes in multifamily commercial real estate, providing services such as property management, real estate investment, and construction. Birge & Held manages over 125 residential properties across 16 states, focusing on enhancing communities through strategic investments. The firm generates revenue through real estate acquisitions, development, and management, positioning itself as a significant player in the apartment real estate sector.
How to land this job
Position your resume to highlight your customer service experience, focusing on your ability to build strong relationships and resolve resident concerns effectively, as these are central to the Customer Experience Associate role at Birge & Held.
Emphasize your familiarity with property management software like Onesite or similar platforms, your communication skills, and your proactive, solutions-driven approach to handling customer needs and administrative tasks.
Apply through multiple channels including Birge & Held's official corporate careers page and LinkedIn to maximize your application visibility and ensure you reach recruiters through all available avenues.
Connect with current employees in the multifamily leasing or customer experience divisions at Birge & Held on LinkedIn; start conversations by referencing their role in community engagement or asking about what qualities make someone successful in this position.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'property management software,' 'resident relations,' 'leasing,' and 'KPI achievement' to improve your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and professional growth.
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