Job summary
Job post source
This job is directly from ICE
Job overview
The Analyst, Enterprise Operations at ICE supports 24x7 enterprise applications and office operations to prevent and resolve service outages, ensuring operational continuity.
Responsibilities and impact
The role involves incident and problem management, operational readiness for new services, change management, service requests, network maintenance, process improvement, monitoring events, documentation, and coordination with engineering and business teams.
Experience and skills
Requires a Bachelor's degree in Computer Engineering or related field or 3+ years equivalent experience, strong communication skills, familiarity with Office 365, Active Directory administration, troubleshooting IT/application issues, multitasking, and understanding of monitoring and incident prioritization.
Company overview
Intercontinental Exchange (ICE) is a leading operator of global exchanges and clearinghouses, including the New York Stock Exchange. Founded in 2000, ICE facilitates the trading of energy, commodities, financial derivatives, and equities. The company generates revenue through transaction fees, data services, and technology solutions. Notably, ICE has grown through strategic acquisitions, such as the purchase of NYSE Euronext in 2013, solidifying its position in the financial markets. Understanding ICE's role in market infrastructure and its innovative approach to trading technology is crucial for potential candidates.
How to land this job
Position your resume to highlight your experience in incident and problem management, emphasizing your ability to proactively monitor and troubleshoot enterprise applications to avoid service outages, as this is central to the Analyst, Enterprise Operations role at ICE.
Focus on showcasing your skills in coordinating change management, operational readiness for new services, and your familiarity with Active Directory Administration and 365 Office Suite, which are key requirements in the job description.
Apply through multiple channels including ICE's corporate career site and LinkedIn to maximize your application visibility and responsiveness for this role.
Connect with professionals in ICE's Enterprise Operations or Network Operations teams on LinkedIn. Use ice breakers like commenting on recent ICE technology initiatives or asking about their approach to incident management and operational improvements to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'incident management,' 'problem management,' 'Active Directory,' 'change management,' 'operational readiness,' and 'monitoring solutions' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, freeing you to focus on preparing for interviews and other job search activities.
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