Job summary
Job post source
This job is directly from Neighborhood Health
Job overview
The Call Center Representative plays a crucial role in assisting patients with their appointment needs and promoting Neighborhood Health services over the phone.
Responsibilities and impact
Daily responsibilities include greeting patients, scheduling appointments, answering calls, registering patients, responding to inquiries, and explaining services and billing procedures.
Experience and skills
Candidates should have a high school diploma or GED, at least one year of customer service experience in a medical office, familiarity with medical terminology, and excellent interpersonal communication skills.
Work environment and culture
The role emphasizes dedication to the mission of Neighborhood Health and involves working closely with various departments to enhance patient flow.
Company information
Neighborhood Health is focused on providing healthcare services to underserved populations and emphasizes a commitment to improving patient access and care.
Company overview
Neighborhood Health is a healthcare organization dedicated to providing comprehensive medical services to underserved communities. They generate revenue through a combination of patient fees, government funding, and grants from private organizations. Founded in 1997, the company has a history of expanding access to quality healthcare, including primary care, dental services, and mental health support. Their mission focuses on improving community health outcomes and reducing healthcare disparities.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in medical office settings, as this is crucial for the Call Center Representative role at Neighborhood Health.
Emphasize your familiarity with medical terminology and your ability to effectively communicate with diverse patient populations, which aligns with the job requirements.
Apply through multiple platforms, including Neighborhood Health's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with individuals in the Patient Access or Call Center departments on LinkedIn to gain insights about the role and the company culture; consider ice breakers like asking about their experiences at Neighborhood Health or discussing recent initiatives in patient care.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service,' 'medical terminology,' and 'appointment scheduling,' to ensure your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, identify the best application channels, and connect with relevant professionals, allowing you to focus more on your job search.
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