Job summary
Job post source
This job is directly from International Paper
Job overview
The Customer Account Coordinator II at International Paper plays a crucial role in ensuring a world-class customer experience by acting as the primary point of contact for customers and supporting operational efficiency.
Responsibilities and impact
Daily responsibilities include converting customer orders, managing inventory levels, resolving order discrepancies, and collaborating with various departments to meet customer expectations and business objectives.
Compensation and benefits
The salary range for this position is $47,300 - $63,000, with a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and educational assistance.
Experience and skills
Candidates should have 3 years of industry experience, proficiency in Microsoft Office, strong communication skills, and the ability to perform basic math functions.
Career development
There are opportunities for sales and leadership training, as well as promotional prospects within the global company.
Work environment and culture
International Paper fosters a safe, inclusive, and diverse work environment, valuing employee well-being and encouraging creativity and collaboration.
Company information
International Paper is a leading global producer of sustainable packaging and fiber-based products, with a history of over 125 years and net sales of $18.9 billion in 2023.
Team overview
The job involves collaboration with various internal teams, including operations, shipping, and sales, to ensure customer satisfaction and efficient order fulfillment.
Job location and travel
The position is based in Olive Branch, MS, with no specific travel requirements mentioned.
Application process
Interested applicants should prepare necessary documentation and apply through the company's website, with no specific deadlines indicated.
Unique job features
The role offers unique opportunities to participate in production meetings and initiatives aimed at improving operational efficiencies.
Company overview
International Paper is a global leader in the production of renewable fiber-based packaging, pulp, and paper products. They generate revenue by manufacturing and selling corrugated packaging, containerboard, and uncoated papers, primarily serving the e-commerce, food and beverage, and industrial sectors. Founded in 1898, the company has a rich history of innovation and sustainability, focusing on responsible forest stewardship and reducing environmental impact. Notably, they have a significant presence in North America, Latin America, Europe, North Africa, and Russia.
How to land this job
Position your resume to showcase your customer service experience, proficiency in Microsoft Office, and ability to manage customer relationships effectively, as these are key for the Customer Account Coordinator role at International Paper.
Highlight your skills in communication, problem-solving, and decision-making, as well as your experience with inventory management and order processing, to align with the responsibilities outlined in the job description.
Apply through multiple platforms, including the International Paper corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the customer service or operations divisions at International Paper on LinkedIn to inquire about the role, using ice breakers like discussing their experience with the company or asking for tips on the application process.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating relevant keywords from the job description, such as 'customer experience,' 'order management,' and 'communication skills,' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus your time on networking and preparing for interviews while ensuring your application is tailored and submitted effectively.
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