Job summary
Job post source
This job is directly from Cox Automotive Inc.
Job overview
The Manager, Fleet Client Services at Cox Automotive leads the scheduling team to optimize operations and manages a portfolio of fleet maintenance clients to drive revenue and client satisfaction.
Responsibilities and impact
The role involves managing client retention and growth, overseeing scheduling teams, handling escalations, collaborating with sales and operations teams, monitoring market trends, and ensuring excellent customer service and safety compliance.
Compensation and benefits
The position offers a base salary range of $72,200 to $108,200 with potential incentives, flexible paid vacation, seven paid holidays, wellness hours, and additional paid leave options.
Experience and skills
Requires a bachelor's degree and 6+ years in account management or related experience, with at least 1 year in management; preferred qualifications include fleet or automobile industry experience, strong sales and negotiation skills, and effective communication abilities.
Work environment and culture
The company promotes a culture of openness, collaboration, safety commitment, and professional relationship building both internally and externally.
Company information
Cox Automotive Inc. is a company focused on automotive services, emphasizing client success and operational efficiency in fleet maintenance markets.
Team overview
The manager leads the scheduling team and works closely with national and regional sales teams, field operations, and other departments to coordinate activities and maintain high service quality.
Job location and travel
The role requires up to 40% travel and a valid driver's license; specific geographic territory includes multiple small to medium markets.
Unique job features
The job features strategic leadership responsibilities, high client interaction, and the use of performance management tools to meet revenue and customer satisfaction goals.
Company overview
Cox Automotive is a leading global provider of automotive services and solutions, focusing on transforming the way the world buys, sells, owns, and uses cars. They generate revenue through a diverse portfolio of brands, including Autotrader, Kelley Blue Book, and Manheim, offering services such as vehicle auctions, financial services, and digital marketing. Founded in 2014 as a subsidiary of Cox Enterprises, the company has a rich history of innovation and growth, driven by its commitment to leveraging technology to enhance the automotive experience.
How to land this job
Position your resume to emphasize leadership in client services and fleet management, showcasing your ability to optimize staffing and operational efficiency as highlighted in the job description.
Highlight experience in managing client portfolios, driving revenue growth, and reducing customer churn, along with skills in strategic relationship management and conflict resolution.
Apply through multiple platforms including Cox Automotive's corporate careers site and LinkedIn to maximize your application visibility and reach.
Connect on LinkedIn with current managers or team members in the Fleet Client Services division at Cox Automotive, using ice breakers like commenting on recent company initiatives or asking about their experience managing client relationships in a high-volume market.
Optimize your resume for ATS by incorporating keywords such as 'fleet maintenance,' 'client retention,' 'revenue growth,' 'strategic leadership,' and 'customer service excellence' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites and identify relevant LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and strategic career moves.
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