Florida Medical Clinic Orlando Health

Call Center Agent - REMOTE - Land O Lakes

REMOTEPosted 19 days ago

Job summary

  • Job post source

    This job is directly from Florida Medical Clinic Orlando Health

  • Job overview

    The Call Center Agent role at Florida Medical Clinic Orlando Health involves delivering patient-centered service by providing information and handling appointment scheduling in a high-volume call center to support healthcare operations.

  • Responsibilities and impact

    The agent will answer calls, assist callers, follow task guidelines, manage web appointment requests, complete end-of-day processes, maintain attendance and compliance with policies, and perform other assigned duties to ensure efficient call center operations.

  • Compensation and benefits

    Benefits include tuition reimbursement, loan forgiveness, leadership programs, comprehensive medical, dental, vision coverage, virtual visits, wellness programs, retirement plan with up to 5% employer match, paid parental leave, PTO, flexible leave, fertility benefits, adoption assistance, backup care, and pet insurance.

  • Experience and skills

    Requires a high school diploma or equivalent, two years of related experience in customer service or healthcare call centers, preferred clinical or hospitality experience, knowledge of medical terminology preferred, strong computer skills, excellent interpersonal and communication skills, and ability to multitask under stress.

  • Career development

    Opportunities include education and career growth through tuition reimbursement, leadership development programs, and public service loan forgiveness.

  • Work environment and culture

    The company values diversity, teamwork, and inclusivity, fostering a supportive environment that respects individuality and promotes authentic patient care.

  • Company information

    Florida Medical Clinic Orlando Health is a healthcare provider focused on patient-centered services and community health, with a commitment to employee development and comprehensive benefits.

  • Job location and travel

    The position requires onsite training in Land O' Lakes, FL, with the role being remote thereafter.

Company overview

Florida Medical Clinic Orlando Health is a comprehensive healthcare provider offering a wide range of medical services, including primary care, specialty care, and surgical procedures. They generate revenue through patient services, insurance reimbursements, and specialized medical treatments. Founded with a mission to deliver high-quality, patient-centered care, the clinic has grown significantly, integrating advanced medical technologies and expanding its network of healthcare professionals to better serve the Orlando community.

How to land this job

  • Position your resume to highlight your experience handling high-volume calls, patient-centered service, and proficiency with appointment scheduling and intake triage as described in the job summary.

  • Emphasize your strong communication skills, ability to multitask under pressure, and familiarity with medical terminology or healthcare environments to align with the job's essential functions and qualifications.

  • Apply through multiple channels including Florida Medical Clinic Orlando Health's official corporate careers page, LinkedIn job postings, and other healthcare job boards to maximize your visibility.

  • Connect with current employees or recruiters in the call center or patient services division at Florida Medical Clinic Orlando Health on LinkedIn; ice breakers could include commenting on their recent posts about patient care initiatives or asking about their experience with the onsite training program in Land O' Lakes.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'patient-centered service,' 'appointment scheduling,' 'high-volume call center,' 'medical terminology,' and 'multitasking under stress' to ensure your resume passes initial automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored resume customization, identify multiple application platforms, and uncover LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and follow-ups.

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