Job summary
Job post source
This job is directly from Modern Treasury
Job overview
The Technical Support Specialist will join the Customer Support team, impacting the business by supporting core customers and products while collaborating with various internal teams.
Responsibilities and impact
Daily responsibilities include managing customer escalations, collaborating on projects, participating in an on-call schedule, using data-driven methodologies for customer feedback, and assisting in developing support policies and training programs.
Experience and skills
Candidates should have 2+ years of experience in customer-facing roles at B2B SaaS companies, with skills in process improvement, case management solutions, web connectivity, and business intelligence tools.
Career development
This role offers opportunities for personal and professional growth within a value-driven company, allowing for development in customer support and technical expertise.
Company information
Modern Treasury is a payment operations platform that combines APIs and dashboards to enhance payment processes and customer experiences, facilitating faster payments and improved operational efficiency.
Job location and travel
This position can be based out of San Francisco, New York, or remote, accepting candidates from many states.
Company overview
Modern Treasury Corp is a financial technology company that specializes in payment operations and treasury management solutions. They provide software tools to automate and streamline the entire lifecycle of money movement, including payment initiation, approvals, reconciliation, and reporting. Founded in 2018, Modern Treasury has quickly gained traction by addressing inefficiencies in traditional payment processes, catering primarily to businesses that handle large volumes of transactions. Their revenue model is based on subscription fees and transaction-based pricing, making their services scalable for various business sizes.
How to land this job
Tailor your resume to highlight your experience in customer-facing roles, particularly in technical support or related functions at B2B SaaS companies, ensuring to emphasize your ability to manage customer escalations and collaborate cross-functionally.
Showcase your proficiency with case management solutions like Zendesk or Salesforce Service Cloud, as well as your familiarity with web connectivity protocols and API concepts, which are crucial for this role at Modern Treasury.
Apply through various channels, including Modern Treasury's corporate site and LinkedIn, to maximize your exposure and chances of landing an interview for the Technical Support Specialist position.
Reach out to professionals in the Customer Support division at Modern Treasury on LinkedIn, using ice breakers like asking about their experience with the onboarding process or inquiring about the most common challenges they face in customer support.
Optimize your resume for ATS systems by including specific keywords from the job description, such as 'technical support', 'API troubleshooting', and 'data-driven methodologies', to improve your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying optimal application channels, and suggesting LinkedIn connections to network with, allowing you to focus more on your job search.
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