Job summary
Job overview
This Level 1 Tech Support role at Enterprise Engineering Inc. involves providing technical assistance and support to end users, ensuring efficient operation of hardware and software systems.
Responsibilities and impact
Daily responsibilities include installing and configuring hardware and software, responding to service tickets, providing remote and onsite support, and documenting procedures to maintain engineering best practices.
Experience and skills
Candidates should have a Bachelor's Degree in Computer Science or an Associate Degree with one year of tech support experience, along with A+ and Net+ Certifications or equivalents.
Company information
Enterprise Engineering Inc. specializes in providing IT support and solutions, focusing on maintaining high service levels for their clients.
Job location and travel
This position is based in Red Bank, NJ, with potential travel to client sites in the NYC/NJ area.
Company overview
Enterprise Engineering Inc. (EEI) specializes in providing advanced engineering solutions and consulting services to various industries, including finance, healthcare, and technology. They generate revenue through project-based consulting fees, long-term service contracts, and proprietary software solutions. Founded in 1995, EEI has a rich history of innovation and has built a reputation for delivering high-quality, customized engineering solutions that address complex business challenges. Their expertise in systems integration and data management has made them a trusted partner for many Fortune 500 companies.
How to land this job
Tailor your resume to emphasize your technical support experience, particularly in installing and configuring hardware/software, as well as your familiarity with Windows and Mac OS devices.
Highlight your customer service skills and your ability to communicate effectively, as these are essential for responding to client requests and resolving issues.
Apply through multiple platforms, including the Enterprise Engineering Inc. corporate site and LinkedIn, to maximize your chances of getting noticed for the Level 1 Tech Support position.
Connect with professionals in the tech support division at Enterprise Engineering Inc. on LinkedIn and consider ice breakers such as asking about their experiences with the company or inquiring about the team culture.
Optimize your resume for ATS by including specific keywords from the job description, such as 'technical support,' 'troubleshooting,' and 'Service Desk software,' to enhance your visibility during initial screenings.
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