Job summary
Job post source
This job is directly from Guilford County
Job overview
The Program Support Specialist supports the Family Connects Guilford program by providing administrative and management support to ensure families receive local services and resources.
Responsibilities and impact
The specialist generates client referrals, conducts follow-up calls to monitor satisfaction, tracks services, maintains partner relationships, handles customer service inquiries, manages correspondence and reports, coordinates community services, and assists with research and special reports.
Experience and skills
The role requires a general to complex understanding of policies and procedures, strong resourcefulness, and knowledge of program operations; specific experience and skills are not detailed.
Team overview
The specialist supports the Family Connects team, working closely with program staff and community partners.
Unique job features
The role involves a combination of administrative, customer service, and community coordination tasks central to the Family Connects program's success.
Company overview
Guilford County is a governmental entity located in North Carolina, responsible for providing a range of public services to its residents. The county government operates through various departments, including public health, social services, education, and public safety, generating revenue primarily through property taxes, sales taxes, and state and federal funding. Established in 1771, Guilford County has a rich history, playing a significant role in the American Revolutionary War with the Battle of Guilford Courthouse. The county is known for its commitment to community engagement and continuous improvement in service delivery to enhance the quality of life for its citizens.
How to land this job
Tailor your resume to emphasize your experience in administrative support, client interaction, and managing referrals, as these are core to the Program Support Specialist role at Guilford County.
Highlight your skills in customer service, relationship building with community partners, and your ability to handle complex inquiries related to policies and procedures.
Apply to the Program Support Specialist position through multiple platforms including Guilford County's official careers page and LinkedIn to maximize your chances of being noticed.
Connect with current employees in the Family Connects program or related divisions at Guilford County on LinkedIn; start conversations by referencing recent community initiatives or asking about the impact of the Family Connects program.
Optimize your resume for ATS by including keywords like 'client referrals,' 'customer service,' 'community outreach,' 'program support,' and 'administrative assistance' to ensure your application passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify potential LinkedIn connections, freeing you to focus more on networking and interview preparation.
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