Job summary
Job post source
This job is directly from Evertz
Job overview
The Field Service Engineer - AV role at Evertz involves supporting broadcast and professional audio/video equipment, acting as a key client contact to influence customer perception and ensure service excellence.
Responsibilities and impact
The engineer will travel within the US to install and service equipment, provide training, troubleshoot technical issues, and maintain communication between customers and internal teams to resolve problems.
Compensation and benefits
The position offers a competitive compensation package, employer-funded benefits, work-life balance, career progression opportunities, and a casual work environment.
Experience and skills
Candidates should have a college degree in Electrical, Electronic, or Computer disciplines, hands-on experience with IP networking, server hardware, Linux OS, strong problem-solving and communication skills, and must be eligible to travel within the US and Canada with US citizenship required.
Career development
Evertz offers career progression opportunities and a supportive environment for learning new technologies and advancing within the company.
Work environment and culture
The company promotes diversity, equal opportunity, a casual work environment, and values work-life balance.
Company information
Evertz is a global leader in broadcast, film production, and post-production equipment with over 1,700 employees, known for innovative technology in the professional audio and video industry.
Team overview
The candidate will join the AV Service team, a high-energy group focused on customer service and technical support for cutting-edge products.
Job location and travel
The position is remote with flexible US home location and requires travel within the US and Canada.
Unique job features
The role uniquely combines technical expertise with customer service, involving on-site work at customer studios and distribution facilities, and offers remote work flexibility.
Company overview
Evertz Microsystems Ltd. is a Canadian company specializing in the design and manufacturing of broadcast equipment and solutions for the television, telecommunications, and new-media industries. They generate revenue by providing advanced hardware and software solutions for content creation, distribution, and monetization, catering to major broadcasters and media companies worldwide. Founded in 1966, Evertz has a rich history of innovation, including pioneering developments in video compression and IP-based broadcasting technologies. Their commitment to cutting-edge technology has positioned them as a leader in the broadcast and media technology sector.
How to land this job
Position your resume to emphasize your technical education in Electrical, Electronic, or Computer disciplines and your hands-on experience with IP Networking, server hardware, and Linux OS to align with Evertz's requirements for a Field Service Engineer in AV.
Highlight your customer service skills and ability to troubleshoot, diagnose, and resolve technical issues efficiently, showcasing your problem-solving capabilities and communication strengths as this role demands interaction with clients and internal teams.
Apply through multiple channels including Evertz's corporate careers page and LinkedIn to increase your chances of your application being noticed and to tap into different recruitment streams.
Connect with current employees in Evertz's AV Service team or related technical divisions on LinkedIn; use ice breakers like commenting on a recent Evertz product launch or asking about their experience working remotely and traveling for service assignments.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IP Networking,' 'Linux OS,' 'technical troubleshooting,' 'customer service,' and 'product installation' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate the tailoring and submission of your application across multiple platforms and to identify and connect with relevant Evertz contacts on LinkedIn, saving you time and increasing your job search effectiveness.
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