Job summary
Job post source
This job is directly from Idexcel
Job overview
The Desktop Support Specialist role at Idexcel involves providing Tier 2 IT helpdesk support to maintain user productivity and IT service quality, focusing on troubleshooting Microsoft Active Directory and Windows environments.
Responsibilities and impact
The specialist will provide second-line support for laptops, desktops, and peripherals, troubleshoot Active Directory issues, support Office suite and collaboration tools, handle escalations from Tier 1, and collaborate with Tier 3 and infrastructure teams.
Experience and skills
Candidates need a bachelor's degree in IT or related field, 5+ years in IT support, strong Microsoft Active Directory skills, experience with Windows 10/11 and Office 2021/2023, familiarity with remote support tools, and preferred certifications like CompTIA A+, Network+, or Microsoft MCP/MCSA.
Job location and travel
The position is located 100% onsite in Ridgefield Park, NJ.
Company overview
Idexcel is a global IT services and solutions provider specializing in cloud services, data analytics, and digital transformation. They generate revenue by offering consulting, managed services, and technology solutions to businesses across various industries, helping them optimize their IT infrastructure and operations. Founded in 2003, Idexcel has grown significantly, establishing a presence in multiple countries and forming strategic partnerships with leading technology companies like AWS and Microsoft. Their commitment to innovation and customer-centric approach has positioned them as a trusted partner for organizations seeking to leverage technology for business growth.
How to land this job
Position your resume to emphasize your 5+ years of experience in IT support, particularly your expertise in Microsoft Active Directory, Windows environments, and troubleshooting complex technical issues, as these are central to the Desktop Support Specialist role at Idexcel.
Highlight your proficiency with Windows 10/11, Office 2021/2023, and remote support tools like SCCM and Remote Desktop, along with your ability to handle escalations and collaborate with Tier 3 and infrastructure teams for advanced problem resolution.
Apply through multiple platforms including Idexcel's official corporate career page and LinkedIn to maximize your exposure and increase your chances of landing an interview for this onsite Ridgefield Park, NJ position.
Connect with IT support professionals or hiring managers within Idexcel's IT division on LinkedIn; start conversations by referencing recent company projects, asking about team culture, or inquiring about the challenges their support team faces to create genuine engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Microsoft Active Directory,' 'Windows 10/11,' 'Tier 2 IT Helpdesk,' 'SCCM,' and 'technical support,' ensuring your resume passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate the tailoring of your resume for ATS, identify the best job boards for application submission, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill enhancement.
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