Job summary
Job post source
This job is directly from DYOPATH
Job overview
The Service Desk Level 2 Analyst at DYOPATH provides advanced technical support for complex IT issues and mentors Level 1 analysts, contributing to the overall efficiency of the IT support team.
Responsibilities and impact
Daily responsibilities include troubleshooting technical issues, escalating unresolved problems, mentoring Level 1 analysts, ensuring timely resolution of service desk issues, and participating in special projects.
Compensation and benefits
The position offers a pay rate of $26/hour along with benefits including medical, dental, vision, life insurance, 401(k) with company match, paid time off, and pet insurance.
Experience and skills
Candidates should have 2-4 years of technical support experience, preferably with 1 year in a service desk environment, and an associate or bachelor's degree in computer science is preferred.
Career development
DYOPATH provides ongoing training and development opportunities to support career growth for its employees.
Work environment and culture
The company fosters a people-first culture that values collaboration, creativity, and support for team members, and has been recognized as a Great Place to Work for four consecutive years.
Company information
DYOPATH is a Managed Service Provider dedicated to empowering organizations with innovative IT solutions, guided by core values of accountability and exceptional customer service.
Team overview
The specific team dynamics are not detailed, but the role involves collaboration with IT staff and mentoring Level 1 analysts.
Job location and travel
This position is based onsite in Houston, TX, with a work schedule from Monday to Friday, 8:00 AM to 5:00 PM.
Application process
Interested candidates are encouraged to apply directly through DYOPATH's careers page.
Unique job features
Unique aspects of the job include opportunities for continuous skill enhancement through training and certifications.
Company overview
DYOPATH is a managed service provider specializing in IT solutions and cybersecurity services. They offer a range of services including cloud computing, network management, and IT consulting to help businesses enhance their operational efficiency and security posture. Founded in 1996, DYOPATH has evolved through strategic partnerships and acquisitions, positioning itself as a leader in the IT services industry. Their revenue model primarily revolves around subscription-based services and long-term contracts with clients across various sectors, ensuring a steady stream of income.
How to land this job
Tailor your resume to highlight your technical support experience, particularly in troubleshooting complex IT issues, mentoring junior analysts, and your proficiency with Microsoft Office and Windows.
Emphasize your strong customer service skills and any relevant certifications such as HDI-SCA, ITIL Foundation, or Microsoft 365 Certified, as these are significant for the Service Desk Level 2 Analyst role.
Increase your chances of getting noticed by applying through multiple platforms, including DYOPATH's corporate website and LinkedIn, to maximize your visibility.
Connect with current employees in the IT division at DYOPATH on LinkedIn to gain insights about the company culture and the specifics of the Service Desk role. Potential ice breakers can include asking about their experience at DYOPATH or discussing recent projects they’ve worked on.
Ensure your resume is optimized for ATS by incorporating keywords from the job description, such as 'technical support', 'troubleshoot', 'customer service', and 'advanced network troubleshooting' to pass initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, allowing you to focus on preparing for interviews and networking rather than getting bogged down in the application details.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.