Job summary
Job post source
This job is directly from The Gorilla Glue Company
Job overview
The Customer Support Specialist at The Gorilla Glue Company ensures order processing compliance and resolves customer issues, contributing to customer satisfaction and operational efficiency.
Responsibilities and impact
The role involves resolving customer order issues, collaborating with other departments, logging issues, managing customer account data, processing damage claims, managing orders, invoicing, handling returns, maintaining documentation, and supporting order processing.
Compensation and benefits
The company offers competitive compensation, comprehensive healthcare benefits, and additional perks and incentives, fostering a supportive and engaged workplace culture.
Experience and skills
Candidates should have excellent customer service and data entry skills, a high school diploma or equivalent, proficiency in Outlook, Word, and Excel, and preferably experience with Great Plains, SalesPad, or Oracle software. They must be detail-oriented, organized, able to work under pressure, and flexible.
Work environment and culture
The Gorilla Glue Company promotes a culture of excellence, integrity, respect, open communication, passion, and continuous growth, recognized as a top workplace for 14 years.
Company information
The Gorilla Glue Company is known for building strong brands and high-quality products, emphasizing a supportive and engaged workplace culture.
Unique job features
The job includes unique responsibilities such as managing damage freight claims, creating RGAs, and working cross-functionally to resolve customer issues.
Company overview
The Gorilla Glue Company specializes in manufacturing high-strength adhesives and tapes, catering to both consumer and industrial markets. Founded in 1994, the company gained prominence with its original Gorilla Glue, known for its versatility and strong bonding capabilities. They generate revenue through a diverse product line that includes glues, tapes, and sealants, all designed for various materials and applications. Noteworthy is their commitment to quality and innovation, which has solidified their reputation as a trusted brand in the adhesive industry.
How to land this job
Position your resume to highlight strong customer service skills and excellent data entry abilities, emphasizing your attention to detail and ability to manage order processing compliance.
Focus on showcasing experience or familiarity with systems like Microsoft Dynamics Great Plains, SalesPad, Oracle, or EDI processing, as these are valuable for this role.
Apply through multiple platforms including The Gorilla Glue Company’s corporate career site and LinkedIn to maximize your application visibility.
Connect on LinkedIn with employees in the customer support or order management divisions at The Gorilla Glue Company; start conversations by commenting on their recent posts about customer success stories or asking about their experience working in cross-functional teams.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'order processing,' 'data entry,' 'Microsoft Dynamics Great Plains,' 'SalesPad,' 'Oracle,' and 'EDI processing' to ensure it passes automated screening.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find LinkedIn connections to network with, allowing you to focus more on preparing for interviews and improving your skills.
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