Job summary
Job post source
This job is directly from Road Runner Sports
Job overview
The Remote Customer Service Representative will engage with customers over the phone, selling fitness products and services while embodying the voice of Road Runner Sports, the largest running and walking store.
Responsibilities and impact
Daily tasks include addressing customer concerns, achieving sales goals, and providing expert recommendations to enhance customer satisfaction and loyalty.
Compensation and benefits
The position offers a pay rate of $19.00/hr, which includes a base pay of $16.00/hr plus bonuses for meeting sales goals, along with discounts on products.
Experience and skills
Candidates should have customer service and sales experience, preferably in a high-volume call center, along with remote work experience and strong communication skills.
Career development
Opportunities for growth include becoming an expert in fitness products and potentially advancing within the company as it continues to expand.
Work environment and culture
Road Runner Sports promotes a fun and casual work environment, emphasizing values such as reliability, teamwork, and a commitment to health and fitness.
Company information
Founded over 40 years ago in a San Diego garage, Road Runner Sports has grown to 47 stores nationwide and was recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
Team overview
The team consists of multiple remote customer service representatives who work collaboratively to provide exceptional service and meet sales goals.
Job location and travel
This is a remote position, allowing employees to work from their own established home office with a reliable internet connection.
Application process
Interested candidates should apply directly on the Road Runner Sports Career page to ensure timely processing of their application.
Unique job features
Unique aspects of the job include significant discounts on fitness products and the opportunity to educate customers on health and fitness.
Company overview
Road Runner Sports is a leading retailer specializing in running gear, including shoes, apparel, and accessories. Founded in 1983 by Mike Gotfredson, the company has grown to become the world's largest running and walking store, offering a wide range of products from top brands. They make money through both online and brick-and-mortar sales, as well as their VIP Family program, which provides members with exclusive discounts and benefits. Road Runner Sports is known for its exceptional customer service and custom fitting process, ensuring that runners find the perfect gear for their needs.
How to land this job
Position your resume to showcase your customer service experience, particularly in high-volume call center environments, as this is a key requirement for the Remote Customer Service Representative role at Road Runner Sports.
Highlight your ability to resolve customer concerns efficiently and your skills in making customers feel valued, as these attributes align with the company's mission to create raving fans.
Apply through multiple channels, including the Road Runner Sports corporate website and LinkedIn, to maximize your visibility and opportunities for this position.
Connect with current employees in the customer service division at Road Runner Sports on LinkedIn to gain insights about the role and express your enthusiasm for the company.
Potential ice breakers could include discussing your passion for fitness, inquiring about their experiences working from home, or asking about the company's recent achievements in the industry.
Ensure your resume is optimized for ATS by incorporating keywords such as 'customer service', 'sales experience', and 'remote work', which are crucial for passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your applications are tailored and submitted efficiently.
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