Job summary
Job post source
This job is directly from City of Chicago
Job overview
The Payment Services Representative role involves providing customer service at a City payment center, processing payments for various City services, and ensuring accurate billing and payment records.
Responsibilities and impact
Daily responsibilities include accepting and processing payments, responding to customer inquiries, reconciling transactions, and preparing daily transaction reports.
Compensation and benefits
The starting salary for this position is $50,424.00, with additional benefits available as outlined on the City of Chicago's benefits website.
Experience and skills
Candidates should have two years of experience in customer service, cashiering, or clerical work, with preference given to those with specific cashiering and clerical experience.
Career development
Opportunities for career development may include advancement within the City Clerk's office and potential for additional training in customer service and payment processing.
Work environment and culture
The work environment is structured within the City of Chicago's Office of the City Clerk, emphasizing customer service and adherence to collective bargaining agreements.
Company information
The City of Chicago is a major urban center with a commitment to public service and community engagement, led by Mayor Brandon Johnson.
Team overview
The candidate will join a team within the Office of the City Clerk, focused on customer service and payment processing, though specific team dynamics are not detailed.
Job location and travel
The position is located at the Archer Payment Center in Chicago, IL, with standard office hours from Monday to Friday.
Application process
Applicants must apply through the designated bid site, ensuring to follow specific instructions related to their employment status and bargaining unit.
Unique job features
This position is part of the career service and offers stability and benefits associated with public sector employment.
Company overview
The City of Chicago is a major metropolitan government entity responsible for providing a wide range of public services to its residents, including public safety, transportation, education, and infrastructure maintenance. It generates revenue through various means such as property taxes, sales taxes, and service fees. Historically, Chicago has played a significant role in American urban development, with notable events like the Great Chicago Fire of 1871 and the World's Columbian Exposition of 1893 shaping its growth. The city is also known for its diverse cultural heritage and economic importance as a transportation and financial hub.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in cashiering and clerical roles, as these are key qualifications for the Payment Services Representative position at the City of Chicago.
Emphasize your experience with payment processing, handling cash, and resolving customer inquiries, as these skills align closely with the essential duties outlined in the job description.
Apply through multiple platforms, including the City of Chicago's official bid site and LinkedIn, to maximize your chances of being seen by hiring managers.
Network with current employees in the Office of the City Clerk on LinkedIn; potential ice breakers could include asking about their experience in the role or inquiring about the team environment.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'cash handling,' and 'payment processing,' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and networking effectively.
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