Job summary
Job post source
This job is directly from impact.com
Job overview
The Customer Success Manager at impact.com will leverage product expertise to enhance marketing campaigns and serve as the main contact for clients, ensuring their success and satisfaction with the platform.
Responsibilities and impact
Daily responsibilities include delivering support to clients, monitoring accounts, conducting training, and advocating for customer needs while driving product adoption and usage.
Compensation and benefits
The salary range is $80,000 - $95,000 per year, with an additional 25% variable commission plan and generous stock awards, alongside benefits like medical insurance, unlimited PTO, and flexible work hours.
Experience and skills
Candidates should have 3+ years of customer success experience, preferably in B2B, a Bachelor's degree or equivalent, and strong communication and problem-solving skills.
Career development
There are opportunities for professional growth through continued access to certifications and a culture that encourages initiative and teamwork.
Work environment and culture
impact.com promotes a culture of ambition, curiosity, and teamwork, valuing employee contributions and fostering a high-velocity work environment.
Company information
impact.com is a leading partnership management platform that helps businesses optimize various types of partnerships, serving major brands like Walmart and Uber.
Team overview
The specific team dynamics and size are not detailed in the description, but the role emphasizes collaboration and teamwork.
Job location and travel
The position is hybrid in New York, allowing for flexible work arrangements.
Unique job features
The role offers unique perks such as catered lunches, a snack bar, and an employee-led culture team that organizes inclusive events.
Company overview
Impact.com is a leading partnership management platform that helps businesses manage and optimize their affiliate, influencer, and brand-to-brand partnerships. They generate revenue through subscription fees for their software-as-a-service (SaaS) platform, which offers tools for tracking, managing, and scaling partnerships. Founded in 2008, the company has grown significantly, acquiring several companies to expand its capabilities and global reach. Key clients include major brands like Uber, Airbnb, and Lenovo, highlighting its influence and reliability in the partnership marketing industry.
How to land this job
Tailor your resume for the Customer Success Manager role at impact.com by emphasizing your experience in customer success or relationship management, particularly in a B2B context, to align with their needs.
Highlight your communication skills, technical expertise, and understanding of the digital marketing ecosystem to showcase your fit for this position.
Apply through multiple channels, including the impact.com corporate site and LinkedIn, to maximize your chances of being noticed for this exciting opportunity.
Connect with professionals in the customer success division at impact.com on LinkedIn to gain insights about the role and the company culture; consider ice breakers like discussing recent industry trends or expressing admiration for their innovative platform.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success,' 'digital marketing,' and 'relationship-building' to ensure it passes initial screenings.
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