Specifying Spanish Bilingual Representative (Remote)

REMOTEPosted a month ago

Job summary

• Job post source

  This job is directly from Concentrix Limited Company

• Job overview

  The Specifying Spanish Bilingual Representative (Remote) at Concentrix provides exceptional customer service and technical support by handling inquiries related to automotive parts in Spanish, contributing to customer satisfaction and company success.

• Responsibilities and impact

  The role involves engaging with customers via inbound and outbound calls or online channels, investigating customer part inquiries using client systems, verifying and recommending correct auto parts, maintaining case notes, and delivering expert customer experiences.

• Compensation and benefits

  The position offers a base pay of $16 per hour with variations based on location and qualifications, along with benefits including medical, dental, vision insurance, 401(k), paid time off, paid training, employee referral bonuses, wellness programs, and diversity and inclusion initiatives.

• Experience and skills

  Applicants must have a high school diploma or GED, be fluent in Spanish verbally and in writing, have 1-2 years of automotive parts counter experience, PC skills including Word and Excel, with automotive parts training or certifications as a plus.

• Career development

  Concentrix promotes career growth with about 80% of managers promoted internally and offers free learning and leadership development programs to support personal and professional advancement.

• Work environment and culture

  Concentrix fosters an inclusive, people-first culture with a diverse global team, emphasizing employee well-being, belonging, and recognition through various cultural and community events.

• Company information

  Concentrix is a global organization known for exceptional customer experiences and tech-powered innovation, recognized repeatedly as one of the world's best workplaces with a strong commitment to diversity and inclusion.

• Team overview

  The candidate will join a diverse, global team of over 440,000 employees from 70+ countries who support each other's success and well-being as 'game-changers'.

• Job location and travel

  This is a remote, work-from-home position available in the U.S., specifically mentioning Ohio as a location, requiring the employee to reside in the U.S. or have a valid U.S. address.

• Application process

  Applications are accepted on an ongoing basis with encouragement for military veterans to apply; applicants must be legally authorized to work in the U.S. and may request reasonable accommodations.

• Unique job features

  The job features paid training, performance incentives, mentorship programs, advanced technology support, and participation in organized employee groups focused on diversity and professional networking.

Company overview

Concentrix Limited is a global business services company specializing in customer engagement and business performance solutions. They generate revenue through a variety of services including customer care, technical support, analytics, and digital transformation for clients across multiple industries. Founded in 1983, Concentrix has grown significantly through strategic acquisitions and partnerships, becoming a leader in the BPO (Business Process Outsourcing) sector. Their focus on innovation and customer-centric solutions has positioned them as a key player in enhancing customer experiences and driving business growth for their clients.

How to land this job

• Position your resume to highlight your bilingual fluency in Spanish, emphasizing both verbal and written communication skills, which are critical for this remote Specifying Spanish Bilingual Representative role at Concentrix Limited Company.

• Focus on showcasing your customer service experience, especially any background related to automotive parts or technical support, and your ability to handle inbound and outbound communication effectively.

• Apply through multiple channels such as the Concentrix corporate career site, LinkedIn, and other job boards that list this position to maximize your application visibility.

• Connect on LinkedIn with current Concentrix employees in customer service or bilingual roles; start conversations by complimenting recent company awards like 'World’s Best Workplaces' or asking about their experience with the remote work culture.

• Optimize your resume for ATS by including keywords from the job description such as 'Spanish bilingual,' 'customer service,' 'automotive parts,' 'remote work,' and 'technical support' to ensure your application passes initial screenings.

• Use Jennie Johnson’s Power Apply feature to automate tailored applications, discover multiple job posting sites, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and career growth.