Job summary
Job post source
This job is directly from Western Dental & Orthodontics
Job overview
The Patient Care Coordinator (PCC) at Western Dental & Orthodontics ensures a welcoming patient experience and supports treatment coordination to enhance patient satisfaction and retention.
Responsibilities and impact
The PCC greets patients, introduces them to the office, provides consultations on treatments, discusses costs and insurance, follows up to nurture relationships, supports sales goals, and collaborates with the team to deliver excellent service and local marketing initiatives.
Experience and skills
Requires a high school diploma or equivalent, two years of sales or customer service experience, excellent communication skills, and preferred dental office and insurance experience, with bilingual Spanish-English skills as a plus.
Work environment and culture
The role involves working in a fast-paced dental office environment with safety protocols for X-rays and blood-borne pathogens, requiring travel for training and a friendly, motivated personality.
Company information
Western Dental & Orthodontics is a dental service provider focused on patient care and treatment coordination to deliver high-quality dental experiences.
Team overview
The PCC works closely with the Business Manager and office staff to coordinate patient care and support team goals.
Unique job features
The position emphasizes patient relationship building, sales goal achievement, and supporting local marketing efforts to enhance brand awareness and patient growth.
Company overview
Western Dental & Orthodontics is a leading provider of dental services in the United States, specializing in general dentistry, orthodontics, and specialty dental care. The company generates revenue through patient services, including routine check-ups, braces, and advanced dental procedures. Founded in 1903, Western Dental has grown significantly, now operating over 300 clinics across multiple states. Their commitment to affordable, high-quality care has made them a trusted name in the dental industry.
How to land this job
Tailor your resume to emphasize your strong communication skills, customer service experience, and ability to manage multiple tasks efficiently, as these are key for the Patient Care Coordinator role at Western Dental & Orthodontics.
Highlight any experience with sales goals achievement, dental office procedures, insurance handling, and familiarity with systems like Denticon or Dentrix to align with the job's preferred qualifications.
Apply through multiple platforms including Western Dental & Orthodontics' corporate career site and LinkedIn to maximize your exposure to recruiters for this position.
Connect with current employees or managers in the patient care or business management teams at Western Dental & Orthodontics on LinkedIn; open conversations with ice breakers like asking about the team culture or recent local marketing initiatives they support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient consultations,' 'sales goals,' 'insurance coverage,' and 'customer service' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus on preparing for interviews and improving your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.