Job summary
Job post source
This job is directly from Daniels Health
Job overview
The Customer Service Manager at Daniels Health leads and manages customer service and administrative functions to ensure a seamless customer experience and operational efficiency within the business unit.
Responsibilities and impact
The role involves leading and developing a customer service team, managing customer communications, driving system adoption, conducting root cause analysis, collaborating cross-functionally, managing KPIs and reports, and balancing financial impacts with service delivery.
Compensation and benefits
The position offers medical, dental, and vision insurance effective from day one, paid short-term disability, company-sponsored life insurance, accident insurance, voluntary long-term disability options, and a 401K matching plan with up to 3% employer contribution and a 5-year vesting schedule.
Experience and skills
Candidates should have 5+ years in customer service with at least 2 years in leadership, proficiency in Salesforce and Microsoft Office, strong analytical skills, excellent communication, and familiarity with root cause analysis and continuous improvement.
Work environment and culture
Daniels Health promotes a culture of high accountability, collaboration, customer-first thinking, employee engagement, and retention within a professional and approachable environment.
Company information
Daniels Health is an essential healthcare service company providing stable, non-seasonal, and recession-proof employment.
Team overview
The candidate will lead a cross-functional customer service team of generalists with specialty knowledge in specific areas.
Unique job features
The role is distinguished by its hands-on leadership approach, responsibility for system expertise, and a strong focus on continuous improvement and cross-department collaboration.
Company overview
Daniels Health is a global leader in healthcare waste management solutions, specializing in the safe and sustainable disposal of medical waste. Founded in 1986, the company pioneered the use of reusable sharps containers, significantly reducing environmental impact and enhancing safety for healthcare workers. They generate revenue through the sale and rental of their innovative containment systems, as well as providing comprehensive waste management services to hospitals and clinics. Daniels Health's commitment to sustainability and safety has established them as a trusted partner in the healthcare industry.
How to land this job
Position your resume to highlight leadership and team development experience, emphasizing your ability to coach and manage cross-functional teams in customer service environments.
Focus on showcasing your proficiency with Salesforce, Microsoft Office Suite, and other relevant systems, as well as your skills in root cause analysis and continuous improvement to align with Daniels Health's operational needs.
Apply through multiple platforms including Daniels Health's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current Daniels Health employees in customer service or related departments on LinkedIn; use ice breakers like commenting on recent company initiatives or asking about their experience with customer service culture at Daniels Health.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service leadership,' 'root cause analysis,' 'Salesforce proficiency,' and 'cross-functional collaboration' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal application channels, and discover networking opportunities on LinkedIn, allowing you to focus your time on interview preparation and skill enhancement.
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