Job summary
Job post source
This job is directly from Hisense USA
Job overview
The Regional After Sales Support Manager at Hisense USA supports technical service and training for residential and light commercial HVAC products in the Southeast region, enhancing customer and distributor support.
Responsibilities and impact
The role involves conducting technical installation and service training, developing training materials, providing remote and on-site troubleshooting assistance, supporting warranty claims, and collaborating with sales and product managers to improve product offerings and service processes.
Experience and skills
Requires an associate degree or HVAC technical certification, 2+ years of in-field HVAC product support experience, strong communication and presentation skills, proficiency with Microsoft Office, problem-solving abilities, and willingness to travel up to 30%.
Work environment and culture
Hisense USA promotes equal opportunity employment, diversity, and a discrimination-free work environment, encouraging applicants from diverse backgrounds.
Company information
Hisense USA is a company focused on HVAC products, committed to quality and ethical business practices, and supports a diverse and inclusive workforce.
Job location and travel
Position based in Suwanee, GA or possibly remote within the Southeast U.S. region, with up to 30% travel within the U.S. and Canada.
Unique job features
The job includes unique responsibilities such as hands-on training, development of multimedia training materials, and direct technical support across a wide geographic area.
Company overview
Hisense USA is a subsidiary of Hisense Group, a global electronics and appliance manufacturer headquartered in China. The company specializes in producing consumer electronics, home appliances, and HVAC systems, generating revenue through the sale of products like televisions, refrigerators, and air conditioners. Established in 2001, Hisense USA has grown significantly, leveraging innovative technology and strategic partnerships, such as its acquisition of Sharp America's TV business in 2015, to expand its market presence in North America.
How to land this job
Tailor your resume to highlight your technical expertise in HVAC systems, especially your experience with residential and light commercial products, as this is central to the Regional After Sales Support Manager role at Hisense USA.
Emphasize your skills in conducting hands-on training, developing educational materials, and providing remote and on-site technical support, aligning closely with the job's core responsibilities.
Apply through multiple channels such as Hisense USA's corporate career site, LinkedIn, and industry-specific HVAC job boards to maximize your application reach.
Connect with current Hisense USA employees in the Southeast region or within the technical support and training divisions on LinkedIn; start conversations by referencing recent Hisense product launches or asking for advice on excelling in the technical training role.
Optimize your resume for ATS by incorporating keywords from the job description like 'technical installation,' 'troubleshooting,' 'training development,' 'HVAC systems,' and 'customer support,' ensuring your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, saving you valuable time and improving your chances of landing the job.
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