Job summary
Job post source
This job is directly from HearingLife
Job overview
The Patient Care Coordinator at HearingLife supports clinic operations and patient interactions to ensure a positive experience and help more people hear better.
Responsibilities and impact
The role involves welcoming patients, managing 50-75 inbound and outbound calls daily, scheduling appointments, processing patient information and payments, managing inventory, and maintaining office standards including HIPAA compliance.
Compensation and benefits
The position offers a pay range of $16.00-$19.00 plus monthly commission, with benefits including PTO, paid holidays, medical/dental/vision insurance, 401K with match, maternity leave, disability coverage, life and pet insurance, discounted hearing aids, and daycare flex savings.
Experience and skills
Candidates need a high school diploma or GED (college preferred), 1-2 years in customer service, administrative or healthcare roles, strong communication and organizational skills, multitasking ability, and comfort with technology and EMR systems.
Career development
HearingLife provides comprehensive onboarding, a Hearing Instrument Specialist Apprentice Program to become a hearing aid specialist, and a District Manager In-Training Program for leadership development.
Work environment and culture
HearingLife values work-life balance and a caring, patient-focused environment with a commitment to personalized hearing healthcare.
Company information
HearingLife is a national hearing care company with over 600 centers in 42 states, founded in 1904, focusing on innovative and personalized hearing healthcare.
Team overview
The Patient Care Coordinator acts as the face of retail clinics nationwide, supporting local community clinics and working within a team focused on patient care and clinic success.
Job location and travel
The role is based in retail clinics across the United States, serving local communities with no specific travel requirements mentioned.
Unique job features
The job features opportunities for career growth through specialized training programs and offers steeply discounted hearing aids for employees and their families.
Company overview
HearingLife is a leading provider of hearing care services, specializing in diagnostic hearing tests, hearing aid fittings, and ongoing support for individuals with hearing loss. The company generates revenue through the sale of hearing aids, accessories, and comprehensive audiological services. Established as part of the Demant Group, a global leader in hearing healthcare, HearingLife has a rich history of innovation and dedication to improving quality of life for those with hearing impairments. The company operates numerous clinics across North America, ensuring accessibility and personalized care for its clients.
How to land this job
Position your resume to highlight your customer service experience, administrative skills, and familiarity with healthcare environments to align with HearingLife’s Patient Care Coordinator role.
Emphasize your ability to manage high-volume phone calls, schedule appointments, handle insurance verification, and maintain HIPAA compliance, as these are key daily tasks.
Apply through multiple channels including HearingLife’s corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application reach.
Connect on LinkedIn with current Patient Care Coordinators, clinic managers, or HR representatives at HearingLife; use ice breakers like commenting on their commitment to patient care or asking about their experiences with the Hearing Instrument Specialist Apprentice Program.
Optimize your resume for ATS by incorporating keywords such as 'patient scheduling,' 'insurance verification,' 'HIPAA compliance,' 'customer service,' and 'inventory management' from the job description.
Jennie Johnson’s Power Apply feature can automate tailoring your resume, submitting applications across multiple platforms, and identifying LinkedIn contacts to network with, saving you valuable time and improving your chances at HearingLife.
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